Michael Sharp

We have a requirement (which is unfortunately confidential, so can't post publicly) where we would like to assign requests to Customers without them being able to see it in the self service portal. Is this possible? Regards, Mike.

@Gerry absolutely wonderful thanks I still think the placement of the second button should be less obvious due to the admin access nature (if I'm being incredibly picky) but the colours of the buttons service that requirement fine.

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@James Ainsworth is this plug-in available or is this something you are suggesting is coming? We would like this please and perhaps a wiki page to get up and running Mike.

have used Service Types to get around this

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@James Ainsworth any consideration to this one? Regards, Mike.

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We had a demo of a HR system last week with Dan and I'm sure part of the demo showed adding attachments within custom forms. I can't seem to be able to find this function and the "add attachment" function is not listed as a field option. Please can you let me know if this is possible? I don't really want to have to move to a new form during progressive capture - I want a single pane showing Summary, Description and Screenshot (add attachment). Regards and thanks, Mike.

Or even making the SSO more central and the direct access button floating on the bottom or a spanner or something in the corner maybe? @Gerry

@Gerry I think we would welcome the customisation of the SSO and manual login buttons so they can be labelled in a format more recognisable to end users. “Login with single sign on” may be easy to understand for people of reasonable technical competence, but might not necessarily be as intuitive when faced with the choice of that and “Hornbill direct login” to those lesser competent. In our instance, I’d prefer to label them “Enter Helpdesk Portal” and something like “Maintenance access” for the other which would be clearer for our users. Mike.

Is it possible to generate a notification for a team as part of a BPM and ideally clear that notification when a member of that team looks at the tag? We would like this functionality to replace email notification for important requests or those that require a supervisor to review. Regards and thanks, Mike.

@Daniel Dekel any progress on this please?

@NeilWJ any progress on this please?

Hi all, I'm trying to use my scorecards effectively however running into difficulties where the cards are irregular in size. See below example: I understand why this may be the case but please can something be developed where the sizing is the same for all boxes? For example, if in the entire series there is a single instance of a 2 digit number, resize all cards to 2 digit size. Same for 1, 3, 4, 5 digit card series. Regards, Mike.

Excellent thanks @Steven Boardman! I had a requirement where tasks could be serviced but tickets shouldn't be directly allocated. Regards, Mike.

Is it possible to be part of a team (so "All my Teams" works) but prevented from being assigned requests (not listed)? Regards, Mike.

Thanks @samwoo - licencing issue with Exchange Online at our end on this occasion!

Whats the position with this please?

please ignore - fault our end........!

Hi all, we have an urgent issue where our mailbox is not receiving emails. The emails are delivered to our on premise mailbox however our IMAP4 connection is not picking them up. I have ran a test in Hornbill which returns a success. We are using Office 365 to clarify. Can we get urgent assistance on this please? Thanks, Mike.

thanks @Ehsan!

HI @James Ainsworth tags for assets has actually become essential for a project we're currently running so very happy with this and very much using it As for requests, we're quite desperate to have this functionality (the ability to both add manually and via BPM). Regards and thanks, Mike.

As a heads up, when we click download template file from the Hornbill Upload assets menu, it takes us to a webpage as below. We can simply right click the button and click save target as but I fear not all Hornbill users will be that savvy. Mike.

@James Ainsworth is this something that ever got developed? Quite a few things have come up recently for us where this would have been perfect. Our IT Director also has expressed this as a big requirement. Regards, Mike.