Dan Munns

Hi @AlexTumber We have an issue with IE users since the update. The below screenshot is the same project, at the same time in two different browsers. Left is IE and right is Chrome: Also the test in the RAG status is difficult to read in grey. We also noticed that the font in IE if it does render (just twice so far) is a little old school (Times New Roman) which is a little out of keeping with the rest of the app.

Tomorrow?? Hoping that you are suffering from lack of sleep due to all the prep and the days haven't changed!

Thanks @Deen

Thanks @AlexTumber

@Lyonel sad to hear that we wont meet again this year. Still, who knows what the future holds. Wish you all the best at your new place. Just get them to take up Hornbill and you will be back here in no time

Hi all, I am looking for some ideas to automate our AD account creation using Service Manager. We currently use on prem AD and Exchange (moving to Azure Hybrid in the (near?) future) and I looked at SCCM and what once was the free HP Orch (since bought out by MicroFocus) and they are both very costly with the added bonus of SCCM being a pig to setup and configure. We are using PDQ Inventory and Deploy to manage software deployments, MDT for hardware builds all in all they work well. So, one of the last things on my list of things to kill is manual account creation. I am pushing for role based access, having templates for users who work in common areas of the business, for the most part and could quite easily setup the required fields in SM, both PC and BPM. What I am looking for is some orchestration software that fills the following criteria: 1) Doesn't cost the same a space shuttle launch every year (I am looking at you SCCM) 2) Is relatively simple to setup / configure / make changes to workflows (I am looking at you MicroFocus (although more the pricing model than the software)) 3) I can trigger with Hornbill integrations somehow. (*Glances at Hornbill Dev Team*) Anything that anyone is using right now meet the above? Even close? Otherwise we are going to go down a rabbit hole involving Powershell and APIs or email notifications that I would rather stay clear of. Thanks Dan

@Victor that makes sense, and to be fair is the same across all our LDAP applications when I think about it so I don't know why my brain took the day off. I suppose it is just the wording if slightly different if I wanted to defend myself. Thanks @Lyonel also for your input. And it makes me feel better that its not just me chasing non-issue errors all over the place See you both next week at Insights! (I am assuming you will both be there)

@Victor lol fair enough

@Victor { "User": { "AccountMapping": { "UserId": "[sAMAccountName]", "UserType": "basic", "Name": "[givenName] [sn]", "Password": "", "FirstName": "[givenName]", "LastName": "[sn]", "JobTitle": "[title]", "Site": "", "Phone": "[telephoneNumber]", "Email": "[mail]", "Mobile": "[mobile]", "AbsenceMessage": "", "TimeZone": "", "Language": "", "DateTimeFormat": "", "DateFormat": "", "TimeFormat": "", "CurrencySymbol": "", "CountryCode": "" }, "UserDN": "[distinguishedName]", "Type": { "Action": "None", "Value": "user" }, "Status": { "Action": "None", "Value": "active" }, "Role": { "Action": "None", "Roles": [ "Basic User Role", "Self Service User", "MyLibrary Portal", "Self Service Request Cancel User" ] }, "ProfileMapping": { "MiddleName": "", "JobDescription": "", "Manager": "", "WorkPhone": "", "Qualifications": "", "Interests": "", "Expertise": "", "Gender": "", "Dob": "", "Nationality": "", "Religion": "", "HomeTelephone": "", "SocialNetworkA": "", "SocialNetworkB": "", "SocialNetworkC": "", "SocialNetworkD": "", "SocialNetworkE": "", "SocialNetworkF": "", "SocialNetworkG": "", "SocialNetworkH": "", "PersonalInterests": "", "homeAddress": "", "PersonalBlog": "", "Attrib1": "", "Attrib2": "", "Attrib3": "", "Attrib4": "", "Attrib5": "", "Attrib6": "", "Attrib7": "", "Attrib8": "" }, "Manager": { "Action": "None", "Value": "[manager]", "Options": { "GetStringFromValue": { "Reverse": true, "Regex": "" }, "MatchAgainstDistinguishedName": false, "Search": { "Enable": false } } }, "Image": { "Action": "None", "UploadType": "URI", "InsecureSkipVerify": false, "ImageType": "png", "Value": "[thumbnailPhoto]" }, "Site": { "Action": "None", "Value": "[physicalDeliveryOfficeName]" }, "Org": [ { "Options": { "OnlyOneGroupAssignment": false, "Type": 1, "Membership": "member", "TasksView": false, "TasksAction": false }, "Action": "Update", "Value": "[All Staff]" } ] }, "LDAP": { "Server": { "keySafeID": 5, "InsecureSkipVerify": false, "Debug": false, "ConnectionType": "SSL" }, "Query": { "Attributes": [ "cn", "distinguishedName", "sn", "telephoneNumber", "mobile", "sAMAccountName", "userPrincipalName", "givenName", "description", "department", "manager", "thumbnailPhoto", "cn", "sn", "telephoneNumber", "mobile", "sAMAccountName", "userPrincipalName", "givenName", "description", "department", "manager", "mail", "title", "givenName", "physicalDeliveryOfficeName", "department", "extensionAttribute1" ], "Scope": 2, "DerefAliases": 1, "TypesOnly": false, "SizeLimit": 0, "TimeLimit": 0, "Filter": "(objectCategory=person)", "DSN": "<REDACTED>" } }, "Advanced": { "LogLevel": 3, "LogRetention": 0, "PageSize": 100 }, "version": 4 }

@Victor you grabbing some overtime or something? Stop working!!

@Victor @Lyonel I will check the AD objects and see if they are missing givenname and sn. If they are they are likely service accounts in an OU they shouldnt be or I need to add an exclusion to a sub OU (if that possible) Any idea why the LDAP is trying to create accounts in Hornbill when the json file is set to update only though?

@Victor it was a firewall issue at our end. Combination of application filtering and conflicting firewall rules on one server. Sorted now though. I didn't mention the resolution mainly because it wasn't a Hornbill issue

Thanks @James Ainsworth

@James Ainsworth I dont want to allow for duplicates, I was more concerned that it reports an error when trying to create accounts when the json is set to update only. And also trying to find out what this error is: 'Unable to Create User: <USERNAME> Error: The minimum length of the value in element <name> was expected to be 2 but was actually 0 at location '/methodCall/params/name'

Hi, I have a few LDAP import tasks to simply update user fields (disabled users and two add users to groups) but when i run them I get a number of errors stating the following: 'Unable to create user: <USERNAME> Error: The specified handle <HANDLE> already exists' 'Unable to Create User: <USERNAME> Error: The minimum length of the value in element <name> was expected to be 2 but was actually 0 at location '/methodCall/params/name' Now, I understand the error if I am trying to create a new user, however the LDAP import is set to 'No action' for all steps apart from groups which is set to 'Update Only'. It seems to have worked, but the errors make finding actual issues a nightmare. Using LDAP tool 3.2.0 Any ideas?

Hi, I have a user who has created a record and is now unable to access it. She just gets the Hornbill logo spinning around. I can access it fine. She has the Supplier User role whereas I have user and admin. This happens in Chrome. IE and Edge. Any ideas? Thanks

No worries. Fixed.

Hi, I am moving the LDAP import tool from version god knows what to the 'new' v3.2.0 but whenever I run it I keep getting this error: Loading Configuration Data: user-import 2019/06/07 10:33:07 [ERROR] Error Loading Configuration: Post https://mdh-p01-api.hornbill.com/stb/xmlmc//data/?method=entityGetRecord: read tcp <<IP AND PORT INFO REMOVED>>: wsarecv: An existing connection was forcibly closed by the remote host. I haven't touched LDAP for an age and have not used this 'new' app before so it is quite possibly (read: definitely) something stupid I have done / not done. Server has relevant firewall rules in place to allow connections, keysafe account has correct access, API key is ok. Any help may result in a beer at Insights.....

Hi @James Ainsworth Unfortunately this doesn't seem to work. On my test service I created a single active sub-status: Yet on the requested created afterwards I can still put a call on hold:

Sorry @James Ainsworth I have been a little snowed under and haven't had a look at this yet. I will try it out in my test service tomorrow and post back then.

@Steven Boardman in the words of Mr Burns....."Excellent"

@Victor one Monday in the future I might mix it up a bit and raise it on a Tuesday now. I will get round to it to be fair, just busy busy this week

@Victor @James Ainsworth no joy I'm afraid. Support request incoming on Monday!

Hi all, Currently in our Service Desk mailbox we have just over 15000 emails in the deleted items folder (I know, I know) but when trying to delete them using the 'Empty Folder' option I get the Hornbill circle for a while and then error -1. This is a timeout error in Fiddler. I am assuming that this is due to the large number of emails to be deleted. Can I do anything to delete these or will I have to ask you guys to delete them for me? I am in the process of pushing the point of mailbox maintenance on the offending teams. Thanks Dan

Hi all, When searching with the advanced search feature and setting it to 'Details' it would seem that only the default details fields are in scope. As we have a number of ticket type which use custom fields added to the details pane to display various information at different stages it would be very useful (and in some cases critical) to be able to search these as well. As it is the 'Details' setting is a little misleading.... Thanks, Dan