cchalmers
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Posts
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Enhancement Requests
Posts posted by cchalmers
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Thank you, this has sorted the issue.
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Thank you I will amend and try now.
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I have a user receiving the below error, he is set as a user in the system not basic as the message seems to suggest. I have attached the permissions on the users account which matach another colleagues who can work without issue.
Any advice on what I am missing?
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This is something that we would also be interested in so that all staff can view the change calendar if they desire.
If I could expand on that, is it possible to import an external calendar (O365) into the change calendar so other planned outages could be visible via this method?
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Sorry to add to the list but also have same issue.
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2 minutes ago, nasimg said:
Note our customers can't raise any requests (we only use the Service Portal) - they can log in but all the services are missing.
Nasim
Same here
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@Daniel, I have attempted the App cache reload and this has made no difference.
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We are having very similar issue that we are missing large amounts options, no request list screen etc.
I have not updated the system in the past week.
Service Desk Manager is missing from our applications.
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@Steven Boardman Thank you kindly for your reply.
I shall set some time aside next week to review the above fully and try the set up.
Have a nice weekend
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Good day all,
I have had been asked if it would be at all possible to automate an appointment in a personal calendar (ideally with a hyperlink) to show when a call is scheduled to come off hold (possibly by using an API?).
Currently, we have a few people in our team that manually create appointments in outlook to prompt them for when calls are due to come off hold as they do not live in Hornbill. The ability to automate this would be a nice benefit for them and others likewise.
I don't see that the BPM would be suitable for this as these are not always done at a specific point in the call as part of a process.
Cheers for any information or help.
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We are also receiving the same error
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@Ehsan Please can I add ourselves to this as we have had issues adding assets today.
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Any update
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Same here, having run an inventory check we have lots of little correction to make which would be ideal to bulk update.
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Thanks @Victor this has resolved the issue after deleting and re-importing.
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Sam, Thank you for the reply.
This is what I have done and on the asset overview page this does appear to have linked correctly, however when you the select the user on the list no information for the account is shown.
When you open the actually asset record it shows no user, owner or company however imported without issue.
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Can I ask if a solution to this was found? I have just imported 200+ new laptop devices and while the asset screen registers the device against the user, when you open the record it does not show and is not linked.
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Good morning I have been advised that call owners can no longer see attachments on calls assigned to another agent.
If you are the call owner you can see the attachments and as soon as the call is assigned to another user you lose sight. This is having a large impact for teams collaborative working and has only just changed for some reason.
Any advice welcome.
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@Mohamed Thank you this has cleared the errors being received.
I was asked if the search has a wildcard facility
?
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@Chaz Thank you for your reply, is that Update this update?
I had been installing all other updates over the week from Monday.
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Good Morning,
Has anyone seen the below error before?
We have not amended any customer permission but it does seem to refer to permissions.
Our customers have started getting this when searching the customer portal for call or references. This has worked before but the customer can not be 100% when it last worked.
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@Pamela Sorry I hadnt added an attribute field, thi shas now worked.
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@Pamela I'm afraid that has not worked, I get a access denied symbol and will not allo w a drag and drop.
I am confused however why I should have to try and change something that uptill Mondays issue had been working fine.
Unable to logon to system and unable to raise a support ticket
in Service Manager
Posted
Seemingly now back up and working for us.