chrisnutt

@Gerry, if I could have the current IP it's a start. We are in a situation which means we cannot make the change you suggest just yet, which is the reason for asking. Thanks Chris

Hi, Over the past few days I have been building email templates with a team who is coming on board to Hornbill. It has been a very painful experience. We get the template looking good in the editor, but then in the actual email the fonts are different sizes and types etc. After a painful hour with this team, the only surefire way to make it work was to edit the source. Is this something that can be fixed? Chris

Hi, We've been turning 2FA on across all accounts and this has impacted on our Hornbill mailbox. I've been told that we can add an exception so that 2FA doesn't apply when coming from Hornbill. In order to add that exception, I need to know which IP addresses the POP3 mail service over SSL uses. Can you let me know? Apologies if this is the wrong forum for it, couldn't find anything that was immediately obvious as suitable. Thanks Chris

+1 from me too!

@Martyn Houghton Thanks. We had discussed doing the custom field option, so we will go ahead with that. I will definitely '+1' that enhancement! Chris

Hi, I'm trying to find a way to break down a large list of open requests comprised of incidents, Service Requests, Problems etc. It would be really useful to quickly add tags to tickets to help join things together quickly. Meta tags or hash tags type things... Does that functionality exist? I've not been able to find anything. Thanks Chris

@Deen, I was wondering if there was any update on this? Our HR team are keen to know where they stand about whether we can go ahead to start building their Service. Thanks Chris

Thanks @James Ainsworth. I understand. If something could be done, it would be useful in any case as maybe we come up with an interim solution in the meantime (use of the dreaded spreadsheet!) - or at the very least if someone else ever needs to do the same they'll have the options. Chris

@Steven Boardman Ah, I see. Thanks for the info. Will have a think about if this fits our situation, but is good to know for the future. Chris

Hi @James Ainsworth Is there any indication if the fields I mention above will be added, or if there will be any custom fields to use? I need an answer to decide what we do for this situation. Thanks Chris

Thanks @Steven Boardman I was going to do option 3. I'm not sure I fully understand option 1 though, is there something on the wiki about it? Chris

+1 from me too. Would be great to see some way to incorporate conditional formatting into the request list on a per user basis too. Thanks

Hi, For some reason I thought this functionality existed as a standard email notification task. But I appear to be wrong. So, is it possible to email people with a certain role via the Business Process? It would be very useful! I'm improving a business process and we have an email address hard coded in there for our change manager who is leaving at the end of the month. I'm trying to avoid this becoming a problem then, and in the far distant future! Thanks Chris

No probs. See attached. Chris

In a hornbill automation node, against the h_custom_30 field Good to hear. Will give it a whirl when I've finished all the other bits and bobs. Chris

Hi @Victor One for when you're back. I'm getting a warning with that. I've not yet tested it. Attached is the warning message. Chris

Thanks @Victor But... Stop working! Get some rest and enjoy your holiday

@Paul Alexander Yes that helps. Certainly an option. Would be interesting to find out if there is a way to achieve what we need though. @Victor, any clues? Chris

Hi @Victor I'm trying to achieve something similar. In a change I want a loop when the change manager sends the request back to the owner for more info. I've arrived at the conclusion above too, but I don't know how to execute it. I want to use h_custom_30 to store a counter. Is it as simple as adding '+1'? Or do I need more syntax? Presumably something like h_custom_30 = h_custom_30 + 1? Any help would be gratefully received? Thanks

@Steven Boardman & @Steve Giller Thanks ever so much!

Hi, I was about to create a node that emails the service owner when a change is raised for that service, but I was surprised to find that under email notification it isn't an option. There's probably a way to work around it. Has anyone done so? Can the Service Owner be added as an option for Email Notifications? Thanks Chris

Yes, three months would be too much for us. In that time we would have put an alternative, less streamlined, process in place with the intention to review. As I'm sure we all know, those intentions can go on a while! Chris

Thanks James. I'm not sure that this will be a common request so I may have to find another solution. As part of our P2PE (point to point encryption) process we need capture and record all PIN Entry Devices from moment of arrival to disposal and all steps in-between. We received these requirements from Verifone as part of PCI compliance. I want to use Hornbill for this instead of a spreadsheet. I have added one as a test under Computer Peripheral, but had a look at the other classes in the DB and can't see one that meets all needs. Key requirements that need to be recorded in a way that can be reported on and are not currently catered for as far as I can see, are: Security seal intact - Yes/No Number and type of physical connections (I'm aware that there is a connection type field under computer peripheral class) Firmware version Application version Date of last inspection While I'm talking about this, there is a need to lock this down to specific people so only people authorised can see/edit this info. Can this be achieved? Thanks in advance? Chris

Hi, I have a need to record some asset details that are not currently accounted for in the system as far as I can see. There doesn't appear to be any custom fields that can be used. Are there any plans afoot to expand on this, or is there another way that I have been unable to find? I've had a look on the wiki and previous posts but am coming up short. The scenario I am faced with is that I developing a point to point encryption process that covers the asset management of pin entry devices. There are some very specific things that I need to be able to record, and report on. I'd rather not appropriate another field for a different purpose unless it is a custom field. Ideas are welcome! Thanks

Thanks @Keith Stevenson, was about to post to say it was working again. I look forward to an explanation, I know I will be asked for one! Thanks