chrisnutt

Hi All, I'm trying to achieve this too. I want to set resolved calls to closed after two days. I'm currently going through switch-on and want to be sure that I can replicate this setting from Supportworks, as it is one we would like to keep. I tried using the "Close request after period of time" task mentioned above but it didn't work for me. I set it to 1 minute, and set a checkpoint straight after to prove that it had run. On the test call, the checkpoint was immediately ticked and the status remained at "Resolved". Could I be doing something wrong? I've since deleted all the nodes, but I'll recreate them and capture a screenshot if I'm not being clear. I'm going to try the suggestion by @Victor in the meantime.