Force closure of request if BPM fails

[Awalker]

Good morning, 

I am in the process of creating a new request process for my company, and an error occurred when trialling the process, I can not progress this any further as the process has failed which is fine, but how od i force close the request so it doesnt stay open and show an error in the service portal?

 

At present, the timeline shows the error, but i would like to force this to closed as attached,

 

 

[Dan Munns]

Hi,

If you log on to your instance with the https://live.hornbill.com/<instance> you can close the ticket by selecting it from your Request List and then clicking the cancel 'x' (highlighted yellow in the attached image)

Once you cancel the ticket won't be visible in the portal

 

[Awalker]

hi @Dan Munns,

 

apologies, I have done this, but wondering how I update the timeline to reflect it has closed?

[Dan Munns]

If you setup a view to show you cancelled calls in the request list (I have just selected call status=cancelled) and select a call it should show you the cancellation in the timeline like this:

 

[Awalker]

@Dan Munns, thank you