Unable to save updated Assets

[Paul Morrow]

Is anyone else have the issue where creating or updating assets does nothing when you hit the save button?

Seems to happen to me when I include anything other than General Information.

[Steve Giller]

I've not had time to investigate this, but I've had reports that in IE, Edge and Firefox (but not Chrome) it is only possible to update 1 field at a time.
Might be worth checking this and if this is true for you either trying to use Chrome or doing [Update item 1] - [Save] - [Update Item 2] - Save ... as a workaround.

[Paul Morrow]

Seems to be all browsers (tried Chrome, IE11, Firefox - didn't even bother with Edge) - I am unable to update even a single entry outside of general information.

If it's not widespread I'll logged a ticket with support just.

Cheers

[ArmandoDM]

Hi @Paul Morrow

I run a few tests and it works fine.

Can you please provide more info about thi issue ?  Which browser are you using ? Is there any particular asset class you experience the issue ?   Can you see any error in the browser console ?

Thanks

Armando

[Guest]

Hi @Paul Morrow

As well as providing us with the information that @ArmandoDM has suggested above, it would be great if you could replicate this issue once again, post the exact time at which you did this. We can have a look through the Error Logs at around that time, on your instance, to see if there is anything that gives any clue as to why this issue is occurring. 

Kind Regards

Bob Dickinson

[Paul Morrow]

Will do - I'll get the info together ASAP - Cheers

[Guest Mark Simpkins]

Was this resolved / occur again. I have just had someone who had been adding assets ok, just try to add a new one, and the Save button not respond in this way. He logged out and back in again, added a test entry and it worked fine.