ArmandoDM Posted July 31, 2017 Share Posted July 31, 2017 Hi @nasimg after reviewing your Business Process, I can’t recreate the issue that you’ve reported. Since you’re subscribed to Hornbill’s Premier Success plan, could you please raise this via the webform for a member of our team to investigate the cause of this? Regards Armando Link to comment Share on other sites More sharing options...
nasimg Posted July 31, 2017 Share Posted July 31, 2017 Hi @ArmandoDM Thanks will do. Nasim Link to comment Share on other sites More sharing options...
nasimg Posted August 2, 2017 Share Posted August 2, 2017 On 27/07/2017 at 11:50 AM, ArmandoDM said: Hi @nasimg I could replicate this issue. I will report to the dev team to fix this issue. Regards Armando Hi @ArmandoDM Just wanted to check this is with the Dev team to fix Nasim Link to comment Share on other sites More sharing options...
Victor Posted August 2, 2017 Share Posted August 2, 2017 @nasimg just to clarify this a bit (mostly for us) the issue that @ArmandoDM reported to the dev team is where actions on a request are locked (e.g. assign) but an analyst can still do the action via the popup displayed when hovering over a request reference in request list view. This issue is indeed on our dev team "to do/fix" list. The issue @ArmandoDM suggested to be raised to the attention of our support team was the one where you mentioned the screen does not automatically refresh after a BP action, you would need to refresh manually (using F5)... Link to comment Share on other sites More sharing options...
nasimg Posted August 2, 2017 Share Posted August 2, 2017 Hi @victor Yes thanks - I'm going to raise the F5/refresh issue as a ticket. Nasim Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now