alilau Posted February 29, 2016 Share Posted February 29, 2016 I would like to send SMS text messages via Hornbill to inform management of when there is a major incident. We have a managed text portal that we can use but wondered if there any API's available to get this working Link to comment Share on other sites More sharing options...
TrevorKillick Posted February 29, 2016 Share Posted February 29, 2016 Hi Alison, We do have API's to send text message documentation on the API can be found here: https://api.hornbill...ity/?op=smsSend The plan was to provide operations to use inside BPM to send SMS messages when required. As yet the Operations are not part of Service Manager i will have a word with Development and see if they can be added. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
Gerry Posted March 7, 2016 Share Posted March 7, 2016 Hi Alison, Just a heads up - This API is currently *experimental* so please use with caution. There are limitations placed on SMS usage globally, different countries have different rules so its impossible to provide a globally reliable SMS service. For this reason its experimental and not really considered production ready. In the future we may formally support this in the UK and some parts of Europe where SMS is more reasonably regulated. However, bear in mind that if we do formalise this API there will need to be charges applied to messages sent because we ourselves get charged. Not 100% sure how we will implement this, probably on a "buy credits" scheme of some form. For now though the API is available and can be used for free, we know it works in the UK, messages to devices in other countries are not guaranteed to work and we have no technical way of confirming message delivery. Gerry 1 Link to comment Share on other sites More sharing options...
Gareth Marijt Posted March 8, 2016 Share Posted March 8, 2016 For a long time we have used http://www.esendex.co.uk/. You send them an email, which they convert to SMS and send out to the recipient Gareth Link to comment Share on other sites More sharing options...
Gerry Posted March 8, 2016 Share Posted March 8, 2016 Gareth, That is a nice looking provider I must give them a try. We might make the smsSend API using configurable providers so customer can decide which provider to use if they prefer. Gerry Link to comment Share on other sites More sharing options...
Guest Posted April 19, 2016 Share Posted April 19, 2016 @Gareth Marijt, Do you happen to have any more information around using Esendex with SW? We use Esendex elsewhere in the business and would def be interested in investigating this further :-) Link to comment Share on other sites More sharing options...
Gareth Marijt Posted April 19, 2016 Share Posted April 19, 2016 @Gareth Marijt, Do you happen to have any more information around using Esendex with SW? We use Esendex elsewhere in the business and would def be interested in investigating this further :-) I have PM'd you my phone number, am around most times except tomorrow morning Gareth Link to comment Share on other sites More sharing options...
Guest Posted May 10, 2016 Share Posted May 10, 2016 Hi Gareth, Apologies for my delayed response - I don't get notifications beyond the portal so only see things when I log in! Perhaps a brief call some time over the next two weeks if you're free? (Additional - if you know how to "turn on" notifications 'beyond the portal', that would be great too! ) Link to comment Share on other sites More sharing options...
Steve Giller Posted May 10, 2016 Share Posted May 10, 2016 I think it's this bit (top right) and then: Hornbill Support Forums → Your control panel → Settings → Notification Options Link to comment Share on other sites More sharing options...
Guest Posted May 11, 2016 Share Posted May 11, 2016 Cheers Steve, I've set everything to email me and will then work out what to turn off moving forward Link to comment Share on other sites More sharing options...
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