Martyn Houghton Posted January 19, 2016 Share Posted January 19, 2016 We are attempting to implement a process where the analyst will put the incident on hold after carrying out their initial investigation task and either requesting the customer to provide more information or test to see if the issue is resolved. Therefore we want the process to suspend awaiting for change in status, i.e. status <> hold, so then a decision node can be used to determine the next task to be created depending on status it has been changed too. At the moment there is no suspend node to pause the task awaiting the status to change from its current value, therefore could this be raised as Request for Change. Thanks. Martyn Link to comment Share on other sites More sharing options...
TrevorKillick Posted January 19, 2016 Share Posted January 19, 2016 Hi Martyn I have raised this with Development, will reply with a response or Change Request reference. Kind Regards Trevor Killick Link to comment Share on other sites More sharing options...
James Ainsworth Posted April 7, 2016 Share Posted April 7, 2016 Hi Martyn, This may help you in some of your scenarios. As of the Service Manager 2.22 update, there is a now a "Wait for Off Hold" BPM Automated Task option. When setting your automated task if you select the Scope labelled "Entity", then the Type as "Suspend", you will then see under the Task option the task "Wait for Off Hold" Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 7, 2016 Author Share Posted June 7, 2016 James Thanks, we are using this now quite effectively in a looping process passing back ownership to the customer during the investigation phase, creating new activities for the analyst when the request comes off hold following an update. Cheers Martyn Link to comment Share on other sites More sharing options...
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