Email Issues with new UI

[Euan Coleman]

We have had ongoing issues with the new UI and I don't yet see any updates or fixes.

The main issue is when replying to a message you cant see the email trail, the only time you can see the trail is when you forward the message and you have to manually copy in all the email addresses again. This has become massively time consuming and i thought there would have been a fix by now?

We are also noticing that when you are applying an email to a request in some cases that you cant see the most recent update that you are applying but will be able to see the rest of the email trail.

Not having the relevant email in the log trail makes it extremely difficult to follow so hoping this is something that is fixed ASAP.

Any support is appreciated.

[Euan Coleman]

Is there any update on the above issues raised?

 

These are still ongoing and I haven't seen any other posts with a resolve for this.

[Andrew Tasker]

This is causing additional time to be spent updating our system and no response as yet. Can we please get an ETA when we should expect an update to resolve this issue?

[David Hall]

@Euan Coleman @Andrew Tasker

Have spoken to the team looking after email, regarding not being able to see the previous email content.. can you go into Hornbill Admin -> Platform Configuration -> Core Settings and check if you have the following setting turned on

app.view.email.reply.includeOriginalMessageText

This should enable a button underneath the text area to see the previous content as per the screenshot.

Regarding the apply to email issue this has been tested as working in the next update of Hornbill Core UI which is due to be pushed out later this week.

Kind regards 

Dave.

[Euan Coleman]

Thanks David, the reply function has been activated and appears to be working as normal again.

 

Will look out for the "apply to email" resolve later this week.