Timeline Comments in Emails

[will.good]

Hi,

We are looking to update the template AnalystCustomerUpdateRequestNotification. We want to update this to include comments that the customer has posted to the request. Whilst using the variable {{RequestLastActivity.H_content}}, we've noticed that if the customer is just replying to a post (leaving a comment) it will include the wording of the timeline post and not the customer's comments. 
 

How can we pull the customer's comments on a request and insert these to the email template? We'd ideally need a variable for Last Customer Update? so that this could pull either a timeline update or a comment?

[Berto2002]

I don't think that's possible. All the relevant variables are here:

 

[will.good]

Can someone tag this as an enhancement please - i forgot to add when posting!

[Michelle]

17 hours ago, will.good said:

Can someone tag this as an enhancement please - i forgot to add when posting!

I've tagged as an enhancement Will 

 

[samwoo]

+1 - I think this has been requested in the past a few times already, regardless, it doesn't hurt to highlight it again.

[Paul Chambers]

+1

[Gareth Cantrell]

+1 

[Llyr]

Is there any update on this enhancement request?

Having a way to pull comments into an email would be very useful.