will.good Posted November 16, 2023 Share Posted November 16, 2023 Hi, We are looking to update the template AnalystCustomerUpdateRequestNotification. We want to update this to include comments that the customer has posted to the request. Whilst using the variable {{RequestLastActivity.H_content}}, we've noticed that if the customer is just replying to a post (leaving a comment) it will include the wording of the timeline post and not the customer's comments. How can we pull the customer's comments on a request and insert these to the email template? We'd ideally need a variable for Last Customer Update? so that this could pull either a timeline update or a comment? Link to comment Share on other sites More sharing options...
Berto2002 Posted November 20, 2023 Share Posted November 20, 2023 I don't think that's possible. All the relevant variables are here: Link to comment Share on other sites More sharing options...
will.good Posted November 20, 2023 Author Share Posted November 20, 2023 Can someone tag this as an enhancement please - i forgot to add when posting! Link to comment Share on other sites More sharing options...
Michelle Posted November 21, 2023 Share Posted November 21, 2023 17 hours ago, will.good said: Can someone tag this as an enhancement please - i forgot to add when posting! I've tagged as an enhancement Will 1 Link to comment Share on other sites More sharing options...
samwoo Posted November 30, 2023 Share Posted November 30, 2023 +1 - I think this has been requested in the past a few times already, regardless, it doesn't hurt to highlight it again. Link to comment Share on other sites More sharing options...
Paul Chambers Posted November 30, 2023 Share Posted November 30, 2023 +1 Link to comment Share on other sites More sharing options...
Gareth Cantrell Posted November 30, 2023 Share Posted November 30, 2023 +1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now