will.good Posted November 16, 2023 Posted November 16, 2023 Hi, We are looking to update the template AnalystCustomerUpdateRequestNotification. We want to update this to include comments that the customer has posted to the request. Whilst using the variable {{RequestLastActivity.H_content}}, we've noticed that if the customer is just replying to a post (leaving a comment) it will include the wording of the timeline post and not the customer's comments. How can we pull the customer's comments on a request and insert these to the email template? We'd ideally need a variable for Last Customer Update? so that this could pull either a timeline update or a comment?
Berto2002 Posted November 20, 2023 Posted November 20, 2023 I don't think that's possible. All the relevant variables are here:
will.good Posted November 20, 2023 Author Posted November 20, 2023 Can someone tag this as an enhancement please - i forgot to add when posting!
Michelle Posted November 21, 2023 Posted November 21, 2023 17 hours ago, will.good said: Can someone tag this as an enhancement please - i forgot to add when posting! I've tagged as an enhancement Will 1
samwoo Posted November 30, 2023 Posted November 30, 2023 +1 - I think this has been requested in the past a few times already, regardless, it doesn't hurt to highlight it again.
Llyr Posted November 21, 2024 Posted November 21, 2024 Is there any update on this enhancement request? Having a way to pull comments into an email would be very useful.
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