lee mcdermott Posted October 13, 2023 Share Posted October 13, 2023 Hi, just wondering how people have identified users who are classed as "VIP"? I noticed on the Hornbill wiki an entry about creating notices for example if the call is logged for a VIP. But just wondering how that identification is done in the first place? Would it be done using a custom attribute filed on the users account? or is there a different way to do it? thanks lee Link to comment Share on other sites More sharing options...
Steve Giller Posted October 13, 2023 Share Posted October 13, 2023 Generally a Custom Field is used, as this would be consistent across all accounts. 1 Link to comment Share on other sites More sharing options...
Sam P Posted October 13, 2023 Share Posted October 13, 2023 A bit of a fudge, but we use the CostCenter option under Organisational Structure, we add our VIPs in there and then have a node in the Workflow to add a notice and send a message to Slack if VIP is set 1 Link to comment Share on other sites More sharing options...
lee mcdermott Posted October 13, 2023 Author Share Posted October 13, 2023 @Sam P @Steve Giller thanks for that i will look at this. @Steve Giller when you say custom field it would be the attributes as below? Can you rename the attribute or use a translation ? if so where would that be? Link to comment Share on other sites More sharing options...
lee mcdermott Posted October 13, 2023 Author Share Posted October 13, 2023 Link to comment Share on other sites More sharing options...
lee mcdermott Posted October 13, 2023 Author Share Posted October 13, 2023 @Steve Giller dont worry steve Ive don it found the attribute and updated the translation to rename to VIP 1 Link to comment Share on other sites More sharing options...
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