Is it possible to report on use of Custom button/Autotask?

[Estie]

Hi

We have a custom button to flag any request as a security incident, which fires off an autotask.

Is it possible to report on or produce a list of requests where the custom button has been used?

We do add an entry to the timeline when it has been used.

Thanks

[Steve Giller]

You would not be able to report against the timeline entry for an Auto Task.
The correct way to do this would be to store a known value in one of the Request's Custom Variables and report against that.

[Estie]

@Steve Giller thank you. Would that be a manual task which an analyst would need to do if they clicked the custom button?  Or can the known value be added to the request's custom variables  automatically?

[Steve Giller]

You should be able to do this as part of the Auto Task.

[Met]

@Estie Unless I've missed something, you could just report on h_bpm_instance. Reporting on the custom field wouldn't technically show the number of times the button was pressed, just the number of requests where the button was pressed at least once.

h_bpm_instance contains a list of all invocations of a workflow or auto-task. You can filter with h_name = the name of your auto task. h_id for autotasks will start with AT and BPM for workflows.

Can provide more detail if you need. There is also some more info here which might help: 

 

 

[Estie]

@Met Thank you very much for your help I will give it a go and let you know how I get on. 

[AmyW]

You could also add an update to the timeline when the autotask is used and then run a report on the requests that have that update to the timeline