Change to email address

[LouiseT]

Has there been a change made to the email address the reports send from?

Yesterday it showed as Hornbill, today it shows as Do No Reply.

I'm assuming 'Do No' is a typo that should be 'Do Not'.   Please can this be fixed.

[Steve Giller]

This will be fixed in the next build.
If you wish to make the change before then the setting mail.default.fromDisplayName controls the Display Name.

[LouiseT]

Thanks @Steve Giller

[Estie]

Hi @Steve Giller - I am a bit confused by this change. 

We were using a different email address to that above, which is showing in Platform Config>Shared mailboxes> default address.

Do I need to change the above setting to our shared mailbox default address?
Do I change both of the below settings?:

[Art at BU]

Hi @Steve Giller,

Following on from the above comments:

- was this issue triggered by a change to the mail.default.from.Address and do we need to use this as the new default 'from address' value from now?

- Alternatively can we reset it to the value we used before this change happened? 

- Is there anything we need to check / be aware of before changing the value of the mail.default.from.Address

- In your reply to @LouiseT you mentioned it would be fixed in the  next build, but can you describe what specifically is being fixed...would this overwrite any changes we make to mail.default.from.Address or the Displayname?

Thanks,

Arthur

[Estie]

@Steve Giller was this fix implemented?

On 08/08/2023 at 14:10, Steve Giller said:

This will be fixed in the next build.
If you wish to make the change before then the setting mail.default.fromDisplayName controls the Display Name.