LouiseT

We have a couple of emails that are triggered once a change is scheduled. As of this morning they are not displaying the scheduled date/time - the emails just show the {{.H_start_time|formatLocalTime}} The fields are being populated in the Change Request and other fields in the email are working correctly. Nothing has been changed in the workflow or email template. Any ideas what's going on?

Thanks @Steve Giller, that was the bit I was missing!

Hi I have several software assets that have linked assets. I've been asked to produce a report of the linked assets but cannot figure out how to make it work - where do I find the link between the software asset and the assets that are linked to it? Thanks

Hi I have a catalog item I use for testing captures and workflows. Currently it doesn't seem to be working correctly - it looks as though it's using our default capture - it's asking for asset information which doesn't even exist in the capture it should be using. Is this a known issue? (this is for Incidents, by the way)

@Steve Giller @Steven Boardman That looks like just what I need! Thank you both

Hi I've been asked to add a warning or popup or similar if a certain type of request is raised on a Friday or Saturday. At the moment I can only think of a RequestNotice based on a decision, but I can't figure out how to get the day of the week in the decision expression - it seems that I can only use fields from the variable picker and can't manipulate them in an appropriate way. Anyone got any ideas? Or would like to point out something really obvious that I'm missing?

Hi This feature was included on the latest update. Is there anywhere in the settings we can switch it off please? Thanks

Yep, will do.

Hi @Steve Giller this is using the Sites form

In case it helps, we've had the exact same issue in the past

Hi @James Ainsworth Yep, that's what I'd expect to see too. But it's not there. We only have the Company Sites showing, and should have about 4 pages available.

Hi When raising a request, we're currently only able to see the first page of our list of sites. We can find the site using the search function, but this is less convenient and is causing many grumbles. Any ideas what's going on? Thanks

That's done the trick! Many thanks

Thanks

Hi Steve Is this a new change? It used to be that the background in the portal was blue but the background on the document library was, as with the request list, boards etc, white, which is what I was expecting to see. I don't want to have to change the background on the home page, but can't direct people to this as it's bordering unreadable.

Hi I've just gone to add a document to our library and the background colour has changed. It looks like it's partially highlighted/selected, and is quite hard to read. Where can I find the settings to fix this please?

Thanks @Steve Giller

Has there been a change made to the email address the reports send from? Yesterday it showed as Hornbill, today it shows as Do No Reply. I'm assuming 'Do No' is a typo that should be 'Do Not'. Please can this be fixed.

Hi I'm getting reports this morning that the impact assessment on our change requests is not working...first question should give six options but is only giving one. Please can this be investigated/fixed. Thanks

Hi. I'm trying to delete some csv attachments from a change request, but am getting an error X1001: Uncaught Error removing attachment from request. Any ideas what's going on and how I can get round this please? Thanks

+1

As title - we have plenty of changes scheduled but none of them are showing in the change calendar this morning. They were there yesterday! What's happened? Where have they gone?

Thanks @Steve Giller, that's perfect

I need to do a bit of housekeeping on our BPM’s and IC’s – as we’ve grown it’s all got a bit muddled and there are several BPMs and IC’s that could do with being moved out of the way. What’s the best way to go about this? Is there somewhere I can check to see which ones are currently in use? How do I de-activate them – I can only see an option to delete.

Thanks @Miro, that seems to be working as expected now.