Custom button URL variables are not substituted in Popup action

[Gareth Cantrell]

When creating a custom button using the "Popup" action, any variables added to the URL are not substituted when the button is activated.

For example, trying to open a Google search on the request summary in a popup results in a search for "[[h_summary]]", rather than the actual summary of the request.

See below screenshots for examples:

1) Custom Button definition:

2) Result of variable substitution:

[Steve Giller]

This is working fine on my Instance if I open the URL:

As noted on your screenshot, "a Popup needs to be embeddable" - I'm not sure if that's an issue with the URL itself, or with the popup method, I'll get that looked into.

[Gareth Cantrell]

@Steve Giller yes, "Open URL" action works as expected, its just in the Popup action that the variable substitution doesn't work.

In my example, I passed the parameter "igu=1" to Google which allows their page to be embeddable and it definitely works as an embeddable page (see my 2nd screenshot).

[samwoo]

I tried it with popup instead of URL and as Gareth mention, it doesn't work. It displays [[h_summary]] in the Google Search field, instead of the actual summary of the ticket. URL works though but I can see the benefits of using popup, so this certainly needs looking at.

[TrevorHarris]

We have found the problem with opening the popup and will include a fix for it in the next core UI release

Thanks

Trevor