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Changing service level breaks timers


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Hi @chriscorcoran

Is this happening via an automated update of SLA when request details have changed or via a manual change of SLA on the request?  If its automated then I'd start by checking if you have a Service Level rule that matches your request details for the Lum P1/P2 SLA... if not then it would reset the targets and you would see the result in the screenshot where you have an SLA (via a matching rule) but no Service Level due to no matching rule.

Kind Regards,


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