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Email Composer in Requests


Jeremy
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So we have found that if you set the default of setting app.email.request.operation.composerType to be 'Message Text' then the slider disappears for the Preview Mode:

image.png.60785618f77daece8dc17b05e62b3b3b.png

We are trying to default all our users to the message box, but there are some teams that need to view and send Templates. But as this setting is not per team/user then we can't set our instance to work in the way in which we would like.

We tried to default our analysts to the message box which worked, however we had to turn this back to Analyst setting as this caused issues with a few teams. Unfortunately now we have turned this back it defaults to the Template Editor making this situation worse.

We have recently updated our emails to be HTML ones and unfortunately if you send an email via the Template Editor it does not send the email the same as if it's sent via the message box.

 

Can someone help to default our users to Message Box and have the option for Preview Mode within requests?

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On 10/21/2022 at 9:59 AM, Jeremy said:

Can someone help to default our users to Message Box and have the option for Preview Mode within requests?

As far as I'm aware, No.

Preview Mode is a function of the Template Editor component, if you switch this off by using the Message Text setting this will naturally disable the Preview Mode.

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