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Lock in/Save values set against Human Task Custom Fields


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Good afternoon,

Please can we request the ability to lock in/save values set against Human Tasks so then when a user comes back to the Task later, the value they set will still be there.

For checklists this is great as you can tick where you get up to and come back another time or day and finish off what you were doing, but if you have lots of custom fields and may not have all the information on hand, it can be quite troublesome as you would have to supply all the information in one go at the end.

I've had to keep things simple for the time being until it becomes possible to have values stored... so this what we have at the moment as an example:


^^ The creation of the Active Directory account comes before doing all the checklist items from no. 2 onwards, and what the Team needs to do is to be able to copy and paste from AD into fields (yes, I know, we don't have ITOM... yet maybe). Then they may do a few of the checklist items, then move on to another ticket (they do the same steps one after another). 

But because we cannot save the values in the fields, as when navigating away from the tasks, the checklist items that are checked remains, but the fields are cleared each time, so the users need to add the AD information at the end of this process, which takes up more time, especially if some days have passed before carrying out one or more checklist items.

Please can this be considered as it would help a great deal when it comes to these tasks and would then allow me to add more fields to be captured (and if we get ITOM one day, this information should feed in nicely).



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