Smurfy Posted April 28, 2022 Share Posted April 28, 2022 Hi I have an issue which has failed about 15 tickets on authorising. I've tried to do a restart but it says it cant restart the process as it just errors again. Concerned this maybe ongoing as another two came in as I type this. Link to comment Share on other sites More sharing options...
Victor Posted April 28, 2022 Share Posted April 28, 2022 @Smurfy I'll split your comment into a separate thread. I have seen that error before, on occasion so at this point I have no evidence that the error you see on authorisations has anything to do with the issue discussed on this thread.For reference this was the thread this was posted originally. Link to comment Share on other sites More sharing options...
Berto2002 Posted April 28, 2022 Share Posted April 28, 2022 @Smurfy we have this too. We didn't have this yesterday... Link to comment Share on other sites More sharing options...
Smurfy Posted April 28, 2022 Author Share Posted April 28, 2022 Oh ok. Thanks @Victor It started happening this morning. This is going to impact us a lot. Link to comment Share on other sites More sharing options...
Victor Posted April 28, 2022 Share Posted April 28, 2022 @Smurfy I understand. Please raise a support request so we can investigate this further. Same for @Berto2002 Link to comment Share on other sites More sharing options...
Berto2002 Posted April 28, 2022 Share Posted April 28, 2022 As this has been split out on the forum as being separate issue to this morning's rollback, I need to raise this to Premier Support as a new issue as we use Ext Auth a lot. 1 Link to comment Share on other sites More sharing options...
Victor Posted April 28, 2022 Share Posted April 28, 2022 @Berto2002 that's what I said in my comment above... Link to comment Share on other sites More sharing options...
Berto2002 Posted April 28, 2022 Share Posted April 28, 2022 Just now, Victor said: @Berto2002 that's what I said in my comment above... Haha, yes, I posted without reading your reply. we're on the same page : Hornbill : IN00172158 Link to comment Share on other sites More sharing options...
Steve Giller Posted April 28, 2022 Share Posted April 28, 2022 The issue with External Email Authorisations should now be resolved. Workflows with the error above can be restarted to progress the Requests. Link to comment Share on other sites More sharing options...
Smurfy Posted April 28, 2022 Author Share Posted April 28, 2022 Thanks @Steve Giller Link to comment Share on other sites More sharing options...
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