Database error on external authorisation nodes

[Smurfy]

Hi
I have an issue which has failed about 15 tickets on authorising.
I've tried to do a restart but it says it cant restart the process as it just errors again.

Concerned this maybe ongoing as another two came in as I type this.
 

[Victor]

@Smurfy I'll split your comment into a separate thread. I have seen that error before, on occasion so at this point I have no evidence that the error you see on authorisations has anything to do with the issue discussed on this thread.

For reference this was the thread this was posted originally.

[Berto2002]

@Smurfy we have this too. We didn't have this yesterday...

[Smurfy]

Oh ok. Thanks @Victor
It started happening this morning.

This is going to impact us a lot.

 

[Victor]

@Smurfy I understand. Please raise a support request so we can investigate this further. Same for @Berto2002

[Berto2002]

As this has been split out on the forum as being separate issue to this morning's rollback, I need to raise this to Premier Support as a new issue as we use Ext Auth a lot.

[Victor]

@Berto2002 that's what I said in my comment above...

[Berto2002]

Just now, Victor said:

@Berto2002 that's what I said in my comment above...

Haha, yes, I posted without reading your reply. we're on the same page : Hornbill : IN00172158

[Steve Giller]

The issue with External Email Authorisations should now be resolved.

Workflows with the error above can be restarted to progress the Requests.

[Smurfy]

Thanks  @Steve Giller