Dave Longley Posted September 11, 2020 Share Posted September 11, 2020 I am sure this is a simple answer but I cant find how to do this, when a ticket is put on hold, a number of the buttons are not available. Where do I need to do to be able to make these available? Link to comment Share on other sites More sharing options...
Alberto M Posted September 11, 2020 Share Posted September 11, 2020 @Dave Longley, there's a setting in admin: Home>Applications>Hornbill Service Manager>Application Settings where you define this. Please check it. Regards, A. Link to comment Share on other sites More sharing options...
Steven Boardman Posted September 11, 2020 Share Posted September 11, 2020 @Alberto M @Dave Longley you can also do this via the UI and configuration option in the admin tool 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 11, 2020 Share Posted September 11, 2020 Hi Dave, The availability of request actions on a request when a request is on hold can be set through this page in Admin. Follow the breadcrumb shown at the top of the image Link to comment Share on other sites More sharing options...
Dave Longley Posted September 11, 2020 Author Share Posted September 11, 2020 thanks for your prompt responses @Steven Boardman @James Ainsworth and @Alberto M 1 Link to comment Share on other sites More sharing options...
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