query? Issue with Applying SM Build 1901

[Martyn Houghton]

Service Manager Build 1901, appears to apply but UI and Admin Tool are not updated, showing there is still an update to apply. You are then able to apply the update multiple times, but it still does not show as applied in the application.

Cheers

Martyn

 

[Guest Ehsan]

@Martyn Houghton,

Perhaps it's a caching issue, as we've been speaking with Shalesh this morning. Please try to hit the reload button as below, then logout/login again.

[Martyn Houghton]

@Ehsan

Have done the reload again and then logged in a fresh browser private session so no local cached information, but still shows as 1896 in the about pages.

Cheers

Martyn

[Guest Ehsan]

@Martyn Houghton,

We applied a patch on to your instance this morning (which was shipped with patch 1901). You must've updated the App with build 1896 shortly prior to that. The likelihood is that as the codebase is the same, the revision check can't identify a difference between what's on your instance and what's in patch 1901. I will have a chat internally but I can confirm that you can ignore this for now and the next time an update is made available, this will be automatically corrected.

[Martyn Houghton]

@Ehsan

I applied build 1896 manually at 06:55hrs BST this morning.

Was not aware our instance was being patched.

Cheers

Martyn

 

[Guest Ehsan]

@Martyn Houghton An issue was raised with our Support team, hence we applied a patch to rectify the issue.

 

[Martyn Houghton]

@Ehsan

I presume the update available flag on our instance will clear when the next SM Build is released and applied?

Cheers

Martyn

[Guest Ehsan]

@Martyn Houghton,

We expect this to be the case. We're not due to release a build until next week, so we can monitor and confirm this then.