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Time spent on tickets


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in support works there use to be a default time spent button on each ticket.
Do any of you know if this is available to be added in service manager somehow??


i would expect to see it in the update ticket field then with a total time spent on closing the ticket ....
can this be added as a feature if its not already available as id like to measure my teams time spent on tickets to review skills gaps, issues. and costs 

James   B)


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