time Time spent on tickets

[J_Tamburrini]

Guys,

in support works there use to be a default time spent button on each ticket.
Do any of you know if this is available to be added in service manager somehow??

 

i would expect to see it in the update ticket field then with a total time spent on closing the ticket ....
can this be added as a feature if its not already available as id like to measure my teams time spent on tickets to review skills gaps, issues. and costs 

James   

 

[Victor]

@J_Tamburrini perhaps Timesheet Manager app has the functionality you are after? 

https://wiki.hornbill.com/index.php/Timesheet_Manager

[Deen]

The Timesheet plugin for Service Manager would in some way replicate what you used to see in Supportworks:

https://wiki.hornbill.com/index.php/Using_the_Timesheet_Manager_Plugin

[J_Tamburrini]

2 minutes ago, Deen said:

The Timesheet plugin for Service Manager would in some way replicate what you used to see in Supportworks:

https://wiki.hornbill.com/index.php/Using_the_Timesheet_Manager_Plugin

  That would be great, do you know if you can report against this? 

[Victor]

@J_Tamburrini ehm.... https://wiki.hornbill.com/index.php/Timesheet_Manager ?  

 

 

[J_Tamburrini]

EXCELLENT !  i will review later but for now that is perfect thanks fellas, massive thumbs up