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Found 2 results

  1. Guys, in support works there use to be a default time spent button on each ticket. Do any of you know if this is available to be added in service manager somehow?? i would expect to see it in the update ticket field then with a total time spent on closing the ticket .... can this be added as a feature if its not already available as id like to measure my teams time spent on tickets to review skills gaps, issues. and costs James
  2. Hi, Is there a way for Service desk staff to add a £ cost and a four digit cost code to a request which could be reported on after the request has been raised by the customer and thus the progressive capture part is finished? Our IT department recharges the other departments for lots of standard services and for engineer's time. in our previous system (supportworks) we were able to enter a cost and a cost code into fields in each request so that at the end of each month we could run a report for our finance team listing the reference numbers of chargeable requests, the cost of the work and the cost code we wish to recharge. I cannot seem to find a good way of doing this in Service Manager so wondered if anyone else has managed to find a way of doing this? thanks all
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