Email shortcuts opening in new tab?

[Guest Paul Alexander]

I've got some users complaining that, when they try to open an email from a request (by clicking the 3 dots then selecting View Email) Hornbill will open a new tab and show the MAILBOX (as opposed to the actual email showing up in the same tab as they were in previously)

 

 

I can't seem to get this to happen at all (I've tried right clicking, ctrl-clicking, shift-clicking.....)......any ideas why this is happening please?! 

thanks

 

 

 

 

[Martyn Houghton]

@Paul Alexander

This is down to the new UI released in the recent Collaboration build update, which has removed the ability to be able to click on the option and selection open in a new Tab.

Like yourselves this has been a major complaint from our users since the build was released and something we have raised a support request for as well.

 @Alberto M in his post below raised the issue first on the forum and @Nanette confirmed that this has been identified as a product defect and a fix is due to be released.

Cheers

Martyn
 

 

[Martyn Houghton]

It was Collaboration build 1120 that introduced the change that removed the ability to right click and open in a new tab/window.

 

[Guest Paul Alexander]

Thanks @Martyn Houghton

Remind me to NOT have a few days off in the future please 

[Alberto M]

@Martyn Houghton, yes, the "right click" option has been restored, but now, instead of opening only the email message in the browser, it goes to the full mailbox with the chosen email visible, which is more confusing than before, as the users just want to see the email message.