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Editing Posts


Lauren
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Currently, you can switch on the editing of posts - updates, resolution etc for everyone. Is there a way to only allow certain members of staff (maybe belonging to a specific role or group) to edit posts?

Thanks
Lauren

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Hi @Victor

Thanks for getting back to me. I can edit any posts, even those not posted by me - is this because I have a certain role?

What we're after is the ability to lock down editing of posts to certain individuals. This means that users won't be able to amend their own posts - only those who have permission to make changes to posts.

Thanks
Lauren

 

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@Victor i believe if a user has the Super User role, this will allow them to edit posts by other users. 

Aside from the ability to edit another users post, the other rules apply:

* You can define in Service Manager which post type you will allow to be editable - i.e update, resolution etc 

* You can only edit posts which have not been liked or commented upon 

So a Super User would not be able to edit a post if it was liked, commented upon or if it was of type resolution and this type was not in the allowed list from here: 

image.png

An example of a post edited by another user below. 

image.png

Steve

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