Alisha Posted February 14, 2019 Share Posted February 14, 2019 Hello, When logging a Critical/Priority 1 Incident and adding customers as 'Impacted', it currently only allows us to add customers once. However, sometimes these Critical Incidents can span over a few days. Would it be possible to have the ability to add customers as 'Impacted' a few times? They sometimes call back the next day to report the same issue. Many thanks, Alisha Link to comment Share on other sites More sharing options...
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