Add bulletin through BPM

[HHH]

Is there a way for analysts to add Service Bulletins without having the services manager role, for example through a BPM integration bridge node?

[Martyn Houghton]

@HHH This would be useful for us as well from the BPM +1

[samwoo]

+1 would complement nicely with my request that would allow any Service's Status to be changed via BPM (not the one the request is raised against which is what we can do right now)

[Steven Boardman]

@HHH an analyst does not need the service manager role to perform certain actions on a service including the ability to add bulletins and FAQ's.

If a user belong's to a service's supporting team they have a cut down view of the service and options they can perform

More information on service Access is covered here: https://wiki.hornbill.com/index.php/Service_Details

Whilst such a user above would not see the Service Portfolio view, they can open their limited service view from request forms,  and the request list

In regards to the offering business process options to automate this, i will raise this as a feature request and feedback as it progresses

Steve

 

[HHH]

Thanks @Steven Boardman

the limited view solves what we want to do nicely. Not seeing this is the drawback of us admins having more access