Martyn Houghton Posted August 2, 2018 Share Posted August 2, 2018 One of the challenges we face, as I suspect a number of us do, is ensuring the request is logged under the correct service when it is first logged, given that this cannot be changed. This then affects both permissions to view the request and who you can assign it too in terms of supporting teams. To avoid having to close and raise new requests on the correct service, it would be useful to have the option around Linked Services, for the 'Support Teams' of any Linked Services to be added to the request drop down, thereby allowing allocation of the request to the correct team and those supporting the linked service visibility of said request. This way the ticket is assigned the correct team and also you do not have to add all teams to every service, thereby bypassing in affect the security model. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 7, 2018 Author Share Posted August 7, 2018 @James Ainsworth, @Steven Boardman Are there any plans to adjust the security model and assignable teams when adding linked services? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 7, 2018 Share Posted August 7, 2018 Hi Martyn, We do have some planned work to provide more functionality between 'Business Services' and 'Operational Services' where the Operational Services underpin the Business Services. The details of this has not yet been completed. I'm also not completely dismissing the idea of being able to change the service on an existing request. When it comes to the existing linked Services, we can review this and see what options there are for enabling additional options around assignments. Non of this work is scheduled as of yet. Regards, James Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 8, 2018 Author Share Posted August 8, 2018 @James Ainsworth Thanks for letting me know the area around linked services and changing service/catalog items are under consideration. Cheers Martyn Link to comment Share on other sites More sharing options...
Martyn Houghton Posted October 26, 2018 Author Share Posted October 26, 2018 @James Ainsworth Would the planed work also include the expansion of the snippets available to include those associated with 'linked services' as well? Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted October 30, 2018 Share Posted October 30, 2018 On 10/26/2018 at 1:01 AM, Martyn Houghton said: Would the planed work also include the expansion of the snippets The use of Snippets wasn't a consideration at this point when it came to links between Operational Services and Business Services or the existing linked Services. Both of these areas still require further investigation on how we will deliver any changes and what will be included on these changes. Regards, James Link to comment Share on other sites More sharing options...
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