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Linked Services - append Permissions and Support Teams


Martyn Houghton
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One of the challenges we face, as I suspect a number of us do, is ensuring the request is logged under the correct service when it is first logged, given that this cannot be changed. This then affects both permissions to view the request and who you can assign it too in terms of supporting teams.

To avoid having to close and raise new requests on the correct service, it would be useful to have the option around Linked Services, for the 'Support Teams' of any Linked Services to be added to the request drop down, thereby allowing allocation of the request to the correct team and those supporting the linked service visibility of said request.

This way the ticket is assigned the correct team and also you do not have to add all teams to every service, thereby bypassing in affect the security model.

Cheers

Martyn

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Hi Martyn,

We do have some planned work to provide more functionality between 'Business Services' and 'Operational Services' where the Operational Services underpin the Business Services.  The details of this has not yet been completed.  I'm also not completely dismissing the idea of being able to change the service on an existing request.

When it comes to the existing linked Services, we can review this and see what options there are for enabling additional options around assignments.

Non of this work is scheduled as of yet.  

Regards,

James

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  • 2 months later...
On 10/26/2018 at 1:01 AM, Martyn Houghton said:

Would the planed work also include the expansion of the snippets

The use of Snippets wasn't a consideration at this point when it came to links between Operational Services and Business Services or the existing linked Services.  Both of these areas still require further investigation on how we will deliver any changes and what will be included on these changes.

Regards,

James  

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