davidrb84 Posted August 1, 2018 Share Posted August 1, 2018 Got a (hopefully) simple query. We're going live with Service Manager soon and want to start out ticket numbering off at 800000 rather than 1. I was positive I had seen the setting to indicate what number to start from, cannot for the life of me find it again. Is this a setting, if so, where can I find it? Link to comment Share on other sites More sharing options...
davidrb84 Posted August 1, 2018 Author Share Posted August 1, 2018 Aaaand I've found it. Does anyone know if the below is what I need? Resetting Application Auto Values After the Hornbill Clean utility has been run successfully, you may like to reset the relevant application Auto Values such as the request reference number. This is not essential, more a personal preference. The Application Auto Values can be reset via Hornbill Administration > Home > System > Data > Auto Values. itsmRequestsAutoId - Request Reference Number itsmAssetAutoId - Asset Auto ID Click the "Reset Counter" button to reset the Auto Value Link to comment Share on other sites More sharing options...
David Hall Posted August 1, 2018 Share Posted August 1, 2018 Hi @davidrb84 Yes itsmRequestsAutoId is the value you will need to alter. From that location in the admin tool you can reset it or set it to your preferred number. Regards, Dave. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 1, 2018 Share Posted August 1, 2018 Hi @davidrb84 There is some documentation on this in the Hornbill wiki which is also accompanied by a video. https://wiki.hornbill.com/index.php/Auto_Values Regards, James 2 Link to comment Share on other sites More sharing options...
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