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Initial ticket number


davidrb84
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Got a (hopefully) simple query.

We're going live with Service Manager soon and want to start out ticket numbering off at 800000 rather than 1.

I was positive I had seen the setting to indicate what number to start from, cannot for the life of me find it again.

Is this a setting, if so, where can I find it?

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Aaaand I've found it.

Does anyone know if the below is what I need?

Resetting Application Auto Values

After the Hornbill Clean utility has been run successfully, you may like to reset the relevant application Auto Values such as the request reference number. This is not essential, more a personal preference. 
The Application Auto Values can be reset via Hornbill Administration > Home > System > Data > Auto Values.

  • itsmRequestsAutoId - Request Reference Number
  • itsmAssetAutoId - Asset Auto ID

Click the "Reset Counter" button to reset the Auto Value

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