Jump to content

Please read this if you are unable to login to Hornbill [RESOLVED]


TrevorKillick
 Share

Recommended Posts

  • Victor changed the title to Please read this if you are unable to login to Hornbill [WIP]

Our investigation so far indicated that the issue only affects users having the "Super User Role" associated to their user account. Temporarily removing this role for any affected user should fix this issue. You would most likely need to use the "admin" account to log in and perform this exercise.

We will keep you updated on this.

Link to comment
Share on other sites

We have applied a workaround to all known affected customers if anyone else is affected please reply here or raise a support request with @Victor and we can apply the workaround ASAP. We are still working on the underlying issue. 

Again please accept our apologies for the inconvenience caused this morning.

Kind Regards

Trevor Killick

Link to comment
Share on other sites

  • Victor changed the title to Please read this if you are unable to login to Hornbill [RESOLVED]
  • Victor unpinned this topic

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...