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Support portal not working on IE


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One of our users is unable to select their tickets through internet explorer.

When they log in and go to my requests and select a ticket, the ticket is highlighted orange but does not open. They can access the support portal through Chrome. It is specific to one user, they have tried on a different computer using internet explorer - and the problem still occurs.

I have tried clearing cookies, cache, allowing pop-ups on internet explorer and this is still now working.

Any advice?

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Guest NadeemMazhar

Hi @FernK

What version of Internet Explorer is being used? We currently support the following browsers:

  • Microsoft Edge
  • Internet explorer – Version 11
  • Chrome - All versions but the latest is preferred
  • Firefox - All versions but the latest is preferred
  • Safari - Version 6.1.5 or above

Kind regards


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