FernK Posted July 10, 2018 Share Posted July 10, 2018 One of our users is unable to select their tickets through internet explorer. When they log in and go to my requests and select a ticket, the ticket is highlighted orange but does not open. They can access the support portal through Chrome. It is specific to one user, they have tried on a different computer using internet explorer - and the problem still occurs. I have tried clearing cookies, cache, allowing pop-ups on internet explorer and this is still now working. Any advice? Link to comment Share on other sites More sharing options...
Guest NadeemMazhar Posted July 10, 2018 Share Posted July 10, 2018 Hi @FernK What version of Internet Explorer is being used? We currently support the following browsers: Microsoft Edge Internet explorer – Version 11 Chrome - All versions but the latest is preferred Firefox - All versions but the latest is preferred Safari - Version 6.1.5 or above Kind regards Nadeem Link to comment Share on other sites More sharing options...
FernK Posted July 10, 2018 Author Share Posted July 10, 2018 Hi @NadeemMazhar Thanks for the fast reply. I'm not sure about the exact version, but its definitely older than version 11! It seemed to work a couple of weeks ago for the user though which seems odd? Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 10, 2018 Share Posted July 10, 2018 @FernK if we could confirm the IE version and if it IE11+ then we can see if there is an issue and look to address it, however if it is earlier than IE11 then unfortunately these versions are not supported and haven't been as we require the browsers to support HTML5. Link to comment Share on other sites More sharing options...
FernK Posted July 17, 2018 Author Share Posted July 17, 2018 @Steven Boardman@NadeemMazhar Hi sorry for the late reply, I've confirmed with the user the version is IE11. Link to comment Share on other sites More sharing options...
Steven Boardman Posted July 18, 2018 Share Posted July 18, 2018 @Victor would you be able to assist here? Link to comment Share on other sites More sharing options...
Victor Posted July 18, 2018 Share Posted July 18, 2018 @FernK I need some screenshots of the issue please... Link to comment Share on other sites More sharing options...
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