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Can only raise Incidents


Steve Giller
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The SR is no available as a Catalog Item:
2018-05-21.png.0e20174ca185a5f6ecd9f1577f9c0800.png

These are the available Incidents - there is also (on that Service) an SR for access to internet sites:
985159183_2018-05-21(2).thumb.png.9356f54d49917f53e7713ec142e860fc.png927591985_2018-05-21(3).png.ca693727710d074340ece474495cacd1.png

As you can see it should appear on both Service Desk and Portal - it's fine on the Portal but not in the SD view:
1459140448_2018-05-21(1).thumb.png.7e429ee97c41f05907a0f6fcbc714c7f.png

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