Can only raise Incidents

[Steve Giller]

Since applying today's update I cannot raise a Service Request from the Live Portal - only Incidents can be raised.

This is across all services and has not affected the Service Portal.

[Steven Boardman]

@DeadMeatGF on a service record could you check the request configuration and see if the slider is on for Service Requests this is a new feature in the latest update and should have respected your current config, if it is off can you turn it on again and try raising a service request again?

Steve

[Steve Giller]

Yes, that on.

Tried toggling it off and back on again to no avail.

[Steven Boardman]

@DeadMeatGF when you say you can't raise SR's, what are you seeing?  on the Request type form is the SR option not visible? or an error when you try to Finish  etc?

 

[Steve Giller]

The SR is no available as a Catalog Item:

These are the available Incidents - there is also (on that Service) an SR for access to internet sites:

As you can see it should appear on both Service Desk and Portal - it's fine on the Portal but not in the SD view:

[Steven Boardman]

@DeadMeatGF thanks i have replicated it, on it now

 

[Steven Boardman]

@DeadMeatGF the issue has been fixed i'm just checking on when this will be pushed out

[Steve Giller]

Thanks @Steven Boardman

 

[Steven Boardman]

@DeadMeatGF a new Service Manager update is now available which should resolve the issue, please let me know if this is not the case

[m.vandun]

Seems to be working again. Thanks.

[Steve Giller]

Update then CTRL+F5 has fixed it, thanks to everyone involved.