Steve Giller Posted May 21, 2018 Posted May 21, 2018 Since applying today's update I cannot raise a Service Request from the Live Portal - only Incidents can be raised. This is across all services and has not affected the Service Portal.
Steven Boardman Posted May 21, 2018 Posted May 21, 2018 @DeadMeatGF on a service record could you check the request configuration and see if the slider is on for Service Requests this is a new feature in the latest update and should have respected your current config, if it is off can you turn it on again and try raising a service request again? Steve
Steve Giller Posted May 21, 2018 Author Posted May 21, 2018 Yes, that on. Tried toggling it off and back on again to no avail.
Steven Boardman Posted May 21, 2018 Posted May 21, 2018 @DeadMeatGF when you say you can't raise SR's, what are you seeing? on the Request type form is the SR option not visible? or an error when you try to Finish etc?
Steve Giller Posted May 21, 2018 Author Posted May 21, 2018 The SR is no available as a Catalog Item: These are the available Incidents - there is also (on that Service) an SR for access to internet sites: As you can see it should appear on both Service Desk and Portal - it's fine on the Portal but not in the SD view:
Steven Boardman Posted May 21, 2018 Posted May 21, 2018 @DeadMeatGF thanks i have replicated it, on it now
Steven Boardman Posted May 21, 2018 Posted May 21, 2018 @DeadMeatGF the issue has been fixed i'm just checking on when this will be pushed out
Steven Boardman Posted May 22, 2018 Posted May 22, 2018 @DeadMeatGF a new Service Manager update is now available which should resolve the issue, please let me know if this is not the case 1
Steve Giller Posted May 22, 2018 Author Posted May 22, 2018 Update then CTRL+F5 has fixed it, thanks to everyone involved.
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