chrisnutt Posted March 22, 2018 Share Posted March 22, 2018 Hi All, I am setting up a new service and a new user that supports only that service. I am encountering less than desirable behaviour when this person puts in a customer in a new request who does not subscribe to that service. Hence we get the attached. If that can't be stopped somehow, it's fine, but how can I stop the progression at the point in the attached? I do not want this person to be able to raise a ton of requests without an associated service. Thanks Chris Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 22, 2018 Share Posted March 22, 2018 @chrisnutt We have a branch node in the Progressive capture to ensure in our case a Service Catalog entry is populated, if not it returns to the Service form and will not let them progress. I do believe there is also as setting which can be done system wide to enforce Service selection as well. We do it in the Progressive Capture element in order to allow us to enforce this or not based on the the services we are supporting. Cheers Martyn Link to comment Share on other sites More sharing options...
Steve Giller Posted March 22, 2018 Share Posted March 22, 2018 There's servicemanager.progressiveCapture.servicedetails.catalogRequired - forcing a CI would, I imagine, by extension force a service. Link to comment Share on other sites More sharing options...
Martyn Houghton Posted March 22, 2018 Share Posted March 22, 2018 @chrisnutt The setting I was thinking about was servicemanager.progressiveCapture.servicedetails.catalogRequired. Cheers Martyn Link to comment Share on other sites More sharing options...
chrisnutt Posted March 22, 2018 Author Share Posted March 22, 2018 Thanks all. I will take a look at your suggestions. Chris Link to comment Share on other sites More sharing options...
Victor Posted March 22, 2018 Share Posted March 22, 2018 2 hours ago, Martyn Houghton said: We have a branch node in the Progressive capture to ensure in our case a Service Catalog entry is populated, if not it returns to the Service form and will not let them progress. @Martyn Houghton you might find out that if the PCF ever goes via that route you will get a message during progressive capture stating that the PCF is poorly formatted and it won't work. Basically, what I am trying to say is that you can't loop in PCF... Link to comment Share on other sites More sharing options...
Steve Giller Posted March 22, 2018 Share Posted March 22, 2018 If you do this: you have to select a service, and having selected one (and a CI if the catalogRequired setting is on) it runs through the appropriate PCF for the selected service. Link to comment Share on other sites More sharing options...
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