Change process error

[Stuart Torres-Catmur]

Hi

Please see attached screenshot.  The Workflow in use is ICT Change Process

I'm not sure what is going wrong here.  Please could you help?

[Dan Munns]

@Stuart Torres-Catmur is this a new/edited process or has it just suddenly started happening? 

Have you tried restarting the BPM? Do you have any breadcrumbs / checkpoints set up in the BPM to narrow down exactly where it is failing? 

Can you attach the BPM to this forum post? 

[Victor]

@Dan Munns I can see what the issue is, restarting the BP won't help... I'll post an update shortly.

[Victor]

@Stuart Torres-Catmur what is the purpose of this task? (the first node in "Prioritise & Approve" stage)

[Stuart Torres-Catmur]

hi @Victor

I didn't design the workflow, so to be honest I don't know.  Our Change Manager who designed it is on leave currently and the officer covering for him is trying to process incoming requests.

 

[Victor]

@Stuart Torres-Catmur this node as it now serves no purpose...and is the reason why the error occurs. I would suggest removing it then review it with your Change Manager when he is back...