Giuseppe Iannacone Posted November 9, 2017 Share Posted November 9, 2017 is there a way to see all the task assigned to all the teams for the Service Desk Manager? and if there's a way can it be viewed through the calendar view? Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 10, 2017 Share Posted November 10, 2017 Hi @Giuseppe Iannacone At the moment, a Manager can view the activities for any of their managed staff. A manager is set on the user profile for each user. To view the tasks for one of your managed staff you can select the User option from this menu option on the Activity View and then select the user. The Group option does allow for the selection of a team, but it currently will only show tasks that are assigned to a team, but only the tasks that have not yet allocated to an individual user within that team. We are investigating options for improvements in this area. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 13, 2017 Author Share Posted November 13, 2017 On 10/11/2017 at 12:17 AM, James Ainsworth said: At the moment, a Manager can view the activities for any of their managed staff. A manager is set on the user profile for each user. To view the tasks for one of your managed staff you can select the User option from this menu option on the Activity View and then select the user. Thank you @James Ainsworth you are referring to the user profile management or the team's manager? Link to comment Share on other sites More sharing options...
Victor Posted November 13, 2017 Share Posted November 13, 2017 @Giuseppe Iannacone I have edited your reply and blanked out the email addresses in the screenshots. Just to make you aware, our Hornbill forums are public so we would advise not to post possible confidential information (such as an email address). Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 13, 2017 Author Share Posted November 13, 2017 2 hours ago, Victor said: @Giuseppe Iannacone I have edited your reply and blanked out the email addresses in the screenshots. Just to make you aware, our Hornbill forums are public so we would advise not to post possible confidential information (such as an email address). @Victorthank you i will pay more attention the next time Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 13, 2017 Share Posted November 13, 2017 Hi @Giuseppe Iannacone Yes, it is the user profile which is shown in your first screen shot that displays the User Details. Regards, James Link to comment Share on other sites More sharing options...
Giuseppe Iannacone Posted November 14, 2017 Author Share Posted November 14, 2017 On 11/10/2017 at 1:17 AM, James Ainsworth said: We are investigating options for improvements in this area @James Ainsworth how we can speed-up this? from our Success Portal? Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 14, 2017 Share Posted November 14, 2017 Hi @Giuseppe Iannacone We will always do our best to progress these requests for new features and functionality. It is one of the great aspects of our continuous deployment where we can provide new features that everyone can benefit from. I'll let you know once there has been some progress with the planning in this area. Regards, James Link to comment Share on other sites More sharing options...
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