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Date SLA will breach column


SJEaton
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Hi

We have SLAs on some of our processes and request admins have asked if 'Date SLA will breach' (or something like that) can be added as a column that could be selected for the request list as they feel this would be useful to see at a glance against their requests.  Is this something that could be added?

Sam

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Hi @SJEaton

If you are using SLA, are you using response or resolve or both, if so you should already have two columns available to you on the request list - Resolve By and Respond By

Screen Shot 2017-10-18 at 08.40.28.png

Obviously if you only use a resolve by or just a respond by target then just use the relevant one's.

Each analyst can choose which columns are displayed and the order from the column picker (drop down next to the cog icon).

Steve

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