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Email Routing Rules - Ordering

Dan Munns

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Hi all, 

Is there any chance of making the email routing rules page drag and drop or allow us to edit the rule numbers manually (maybe an insert before rule number X). 

As it stands the page refreshes every time you change the order of rules with the arrows which makes moving a newly created rule from the bottom to the top a slow and painful process. 

I have just created a rule to deal with OOO replies which needs to be above our Auto Update ticket rule which is rule 1. We only have 30 rules but it was hard going and with more teams taking up Service Manager the routing rules are only going to get bigger and the rule order more important.



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