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Updating user account


Paul Alexander
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One of our users was created (in AD, not biologically) incorrectly, but the original account was 'alive' long enough to be copied to Hornbill using the LDAP import tool which is run every night.

We have now corrected the AD account (by editing it rather than deleting and recreating it) but now I can't get the Hornbill account to update, so this person can't log in to the Self Service Portal.

Is there some way of updating the user record in Hornbill manually to match the AD settings we have please? I've tried rerunning the LDAP Import tool, but it's not bringing in the updates (there's a very real chance that I don't have something set correctly in the script of course!).

Or, is there a way of 'deleting' the old Hornbill record (this person has never logged in so there won't be any tickets logged against him)?

 

thanks.....

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@Paul Alexander
 

22 minutes ago, Paul Alexander said:

Is there some way of updating the user record in Hornbill manually to match the AD settings we have please?

what exactly needs updating to this user?  Why this person can't log in to the portal? Is there any error of sort?

22 minutes ago, Paul Alexander said:

Or, is there a way of 'deleting' the old Hornbill record

Yes, you can delete users in Hornbill... you (or whoever needs to) need to have "Super User Role"...

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The "admin" account used when Hornbill set up your instance should have this permission. This account also useful if you use SSO and need to the use backdoor to fix something.

I think this is one the few areas you need a Super User Role, deleting of an account. In most circumstances archiving an account should suffice.

Nasim

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