Updating Status and Sub Status in BPM not doing the latter

[Martyn Houghton]

I have currently trying to update the status and sub-status of a request from the BPM. The BPM node Update Request > Place on Hold is working fine and selecting the correct sub status on the request. 

However when I use the Update Request > Status node and specifying both the status and sub-status, only the status value is updated and no the sub-status. I checked that it is not a screen refresh issues, like the known issue with putting requests on hold via the BPM, as it is not reflected in the database either.

Cheers

Martyn

 

[David Hall]

Hi @Martyn Houghton

I've tried this out locally and it seems to be updating as expected for me.  Do you know if there were any errors in the serverservice log file at the point at which it tried to update the sub-status?  Alternatively if you can let me know an example time of when you tried this I can have a look in the log file for you.

Regards,

Dave.

[Martyn Houghton]

@David Hall

Just replicated the issue again on our instance now (12:10) , request reference  IDXIN00040817.

New request logged, goes to New status and then we are changing it from New to Open with and sub status of 'Pending xxxx'

Cheers

Martyn

[David Hall]

Thanks @Martyn Houghton I'll have a look to see if there are any errors in the log.

[David Hall]

Hi @Martyn Houghton

No errors in the logs, but I've just been trying again to replicate and I've identified the issue locally, it was an issue with the logic when you are updating from "New" to "Open" status.  I've implemented a fix and that should be available in the next service manager update.

Regards,

Dave.

[Martyn Houghton]

@David Hall

Thanks, I though it might be something to do with the 'New' status, as I do not think it is that widely used at the moment.

Whats the current window for the next SM release?

Cheers

Martyn

[David Hall]

@Martyn Houghton

I just managed to get this in for the current build, the build is underway so subject to our testing process I would expect it to be out to you in the next 1-2 weeks.

Regards,

Dave.

[Martyn Houghton]

@David Hall

Excellent news. I keep an eye for that.

Cheers

Martyn