Paul Trenter Posted June 6, 2017 Share Posted June 6, 2017 Hi we have a customer portal and I've an entry in the Business Process to send me an email whenever a call is logged via there. That is all working fine. What I would like to know is if it's possible to get an email alert whenever the customer posts an update to one of their existing calls via that Portal? Link to comment Share on other sites More sharing options...
nasimg Posted June 6, 2017 Share Posted June 6, 2017 Yes it is possible - please have a look at Regards Nasim Link to comment Share on other sites More sharing options...
Victor Posted June 6, 2017 Share Posted June 6, 2017 @Paul Trenter @nasimg you could also make use of the new "sub-status" functionality... as you can now set/change a sub-status when a customer updates a request via portal... Link to comment Share on other sites More sharing options...
nasimg Posted June 7, 2017 Share Posted June 7, 2017 Hi @Victor What is a "subStatusChange"? I couldn't find anything about it on the wiki (https://wiki.hornbill.com/index.php/Notifications) Nasim Link to comment Share on other sites More sharing options...
Victor Posted June 7, 2017 Share Posted June 7, 2017 @nasimg it refers to this: It's all part of the "sub-status" functionality introduced in 963. Link to comment Share on other sites More sharing options...
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