Steve Giller
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Posts posted by Steve Giller
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The critical information is on the Authentication sub-page.
The database connection is held securely in the KeySafe (referenced by the keySafeKeyId)
There is no longer any storing of connection data in the json. -
As mentioned above, the fix for this will be in the next Core UI (>=2088) release.
The current Core UI release is 2087 -
That looks like an outdated format for the config file to me.
I would suggest reviewing the Hornbill Documentation site, ensuring that you have downloaded and configured the latest version from Github, and posting any remaining issues here.
The first line of the logs will indicate the version - the json above looks like a version 3 config, this has changed significantly for version 4.x particularly in the connection area.
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58 minutes ago, Sahana. Shenoy said:
Or Is there any better way to achieve this? Like move Cards from lane to lane (Manually) directly from the Change/Problem Board? Please suggest.
At the simplest level, adding a Waste Bin lane to the Board would simplify manually removing Cards that are attached to Cancelled Requests.
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3 minutes ago, EWA said:
Are all activities/ generated by workflow have system admin set up as owner?
There is an Owner parameter in the Human Task node, the Owner is something you can control there.
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52 minutes ago, EWA said:
I'm the system Admin
If you mean you're signed in as System Administrator that might need looking into. (and I hope that's purely to test this issue - the System Administrator account shouldn't be used except for troubleshooting.)
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The rules for reassigning Tasks are detailed on the wiki page, under the Re-Assignment Rules section.
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4 minutes ago, Sahana. Shenoy said:
Could you please advice, where can I configure the settings for receiving an email notification for @Mentions.
There is no setting to receive emails for Mentions - these are designed for communicating within Hornbill.
The options available for Mentions are the notification within Hornbill and Desktop notifications from your browser. -
On 23/01/2024 at 16:33, will.good said:
how can we define this to be used on either Closure or Request (in place of the ones we use currently)
If it's a Request Category, you build it under "Request" or for a Closure Category, you build it under "Closure"
To ensure only the Coding Tree category (and its sub-categories) are used for a Service you filter using the Request/Resolution Category Level as appropriate.
Then you will see the relevant Profiles on the Request Category Action:
and Resolution/Closure Category Action:
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If you're referring to the Advanced Filters on the Request List View, then for specific fields (Summary and Description - I'm not sure of any others off the top of my head) having 2 filters will be treated as an "OR" condition:
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2 minutes ago, HGrigsby said:
When we have a major incident we can end up with a lot of incidents logged for the same thing waiting for a fix and need to put them all on hold.
Just being pedantic here but, in the context of ITIL, if the affected Customers are waiting for you to fix it ... shouldn't the requests be Open? On Hold is when you're waiting for the Customer.
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A developer may be able to correct me here, but my understanding is that Mentions are not Application functionality, they are Platform, and as such you will get an email for every mention, wherever it occurs; this will not be restricted to Timeline entries.
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5 hours ago, Emily Patrick said:
I know a colleague of mine has raised this within the portal as an issue too.
This has been marked as a defect, Reference KE00180439.
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The values in the list cannot be changed, but you can easily hide the whole dropdown from the form if required.
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@Andrew Parsons Devices are not Assets - these are mobile devices you have connected to your User Account in order to use the Mobile App on them.
What happens if you remove yourself as the Asset Owner and User, and then re-add yourself?
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After testing, simply removing the caret worked fine in my Instance.
Also, I noticed on a second look that the "pipe" after the period was redundant as well - it wasn't breaking anything, it was just pointless.
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I think this is because your REGEX states "A line of up to 255 characters" and the input is "Two lines, not exceeding a total of 255 characters" so I'd suggest removing the initial caret.
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1 hour ago, will.good said:
we are also seeing the reqeust source when analysts are raising a new linked request via the Link Request action - is this expected?
Yes, this is as designed; in the same way that when an Analyst raises a Request from a Workspace Post it has the source of "Post" the Linked Request was raised from another Request, so has that as the Source.
If you think of the Source as "from" and not "by" it should be clearer. -
The Log New Request node returns the Reference of the new Request.
You can use that variable to put the Reference of the original Request in the External Reference of the new Request.
Once the new Request's Task is completed, you can use its External Reference to put the outcome of the Task into a Custom Field on the original Request.I think that would be the most efficient way of achieving this.
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A source of "Post" means that the Request was raised from a Workspace post.
A source of "Request" means that the Request was raised by another Request's Workflow, so they would not be raised by an Analyst and would not have that as a source.
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The outcome of the Log New Request node returns "success" if the Request was raised and "failure" if not.
It's not clear what you're trying to achieve with the Task - or even which Request the Task is attached to.
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41 minutes ago, CraigP said:
Or has it actually stopped and it is just a visual thing?
It was always stopped, the issue is basically that something (e.g. a very brief connection issue) prevented the "I'm done" message reaching the Hornbill Instance, and marking the run as completed.
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Please review the "Common Errors" section of the documentation for instructions on how to correct the Unable to run import, a previous import is still running error using the forcerun parameter.
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I've tagged this as an enhancement for you.
Please note that this does not mean that it will be accepted, but the Board Manager Developers will see this post and consider the Enhancement.
I've also moved this to the Board Manager forum.
Inbound Routing Rule - Multiple FromAddress
in Service Manager
Posted
The only thing I can think of is that you've specified a from address with a "." in it - is that actually the case?
The above would match "firstname.surname@abc.com" but not "fullname@abc.com"