Hi there, I was wondering the same to be honest. I am not sure how the above tool works but can pass details over to our operation teams on this.
However, I was wondering if this will ever be an easier process to link assets to a supplier. We want to be able to look at suppliers and see how many cases are sitting when them and for how long, so we can manage timescales etc. Right now we are not able to use this feature due to the complexity of linking the assets to supplier and contract so we can use this is a case. Although we feel supplier is good, there is just a missing piece in there to allow cases to link to assets and suppliers easily. Is it essential that assets need to link to a supplier and a contract to allow this to be seen within a case?