Mhari Lindsay

Hi there, We have a similar problem in which i am looking to build a report on agent activity throughout the day. Has anyone found a way to do this?

Hi folks, we are also getting this on our instance which did not happen before today. Has something changed?

Just some, they are in a specific Team on hornbill. All other users are ok.

Yes but with no success.

this is the same message a few of our staff are getting, others can access fine. its only affecting one team within our service.

Looks like your code has been removed. Do you have an updated copy of this or any instructions on where to get this. Or do you know if there is a new method of doing this?

Is there any step by step instructions on this for multiple suppliers?

Do you know if this has happened yet?

I am looking for something similar to this as well. Have you heard of anything or did you manage to work it out?

Hi there, how do we limit tags on Assets and how do we manually create a list of tags that can be used within an asset? We are looking into using this as a temporary space for stock locations.

Hi there, I was wondering the same to be honest. I am not sure how the above tool works but can pass details over to our operation teams on this. However, I was wondering if this will ever be an easier process to link assets to a supplier. We want to be able to look at suppliers and see how many cases are sitting when them and for how long, so we can manage timescales etc. Right now we are not able to use this feature due to the complexity of linking the assets to supplier and contract so we can use this is a case. Although we feel supplier is good, there is just a missing piece in there to allow cases to link to assets and suppliers easily. Is it essential that assets need to link to a supplier and a contract to allow this to be seen within a case?