[Intune mobile import]

and checking the log for last night 

[Intune mobile import]

Hi Sam, 

These numbers match for me 

 

[Assets]

is there any reason I can see asset tags on my assets but not on Site assets? It would be useful if it did

[Error in Search for requests - Feedback]

More for feedback purposes but it appears entering a parenthesis passes through to the actual query, shouldn't this be protected?

[Intune mobile import]

No worries  saves me testing  

[Intune mobile import]

Hi, @Ricky I was going off this resource managedDevice resource type - Microsoft Graph v1.0 | Microsoft Learn

I can try it as corporate and see how it goes, but the Hornbill side of the documentation doesn't mention which resource / api is used which is why I have assumed it is this one to see what values I can set. I'll let you know if there is any difference / issues

[Dark Mode colour manual]

Could we possibly change the dark mode theme manually as we do the light mode with settings such as  webapp.view.ITSM.serviceDesk.requests.list.unreadColour

Yhe new redish colour for unread looks really awful and I've had several complaints this morning so I have had to change the setting for both modes just to clear the red from dark mode

[Intune mobile import]

Hi @SamS, That is exactly how I have been doing it, So I am not convinced it is just the oData query 

 

 

[API Send Email]

Is there an API to send an email from Hornbill? I seem to remember in the old documentation there was one but I can't find it in the new one? 

[Autoresponder scenarios and how to do it...]

I already have the updates, normal auto replies etc routing before this rule, its when partners or users have an auto reply that actually rule it just goes back and forth over and over

[Autoresponder scenarios and how to do it...]

On 07/04/2022 at 13:01, Steve Giller said:

We don't have an auto-reply function, however:

1. Create a Routing Rule to raise a request (ensure it is after any existing rules)
2. Make the Workflow fully automated
   1. Assign the Request to a relevant Team and/or Owner
   2. Update the Summary and Description if necessary so it's clear it's automated
   3. Record any useful info to its Timeline and/or Custom Fields (for reporting purposes)
   4. Gather the details from the originating email
   5. Send a templated email response to the Customer
   6. Close the Request.

That way you have Requests you can report against as well as sending the email you're asking for, and you can perform any additional actions that you deem necessary by updating the Workflow as and when required - for example aborting the "Don't email us!" template if the sender is the CEO

I have used this for a few weeks and it seemed quite useful, however, I have come in this morning to see an auto reply loop that has logged 'Thousands' of requests so this doesn't seem that feasible unless there is a way of preventing this loop? mainly when people are using rules opposed to actual automatic replies 

[Error in Workflow on Unlock actions]

For some reason in the past few days processes that have worked perfectly for the past year have started throwing this error, along with suspend and wait for attachments also. Has anyone else noticed this behaviour? ..the weird thing is I don't even have to fix them, just resume the process and it all goes green

[Import Config - Enter API Key]

I've had this on a few imports but it has eventually worked, however the user import just will not let me enter the apikey, it keeps freezing and dying 

[How to change the Asset Type for a given asset(s)]

@philip ross you still have to treat is as the asset type it currently is, and update the h_type to the new type... I would only advise this if it is the same class! 

[Intune mobile import]

Hi, I have some weird behaviour with the intune import for mobile assets, 

when I query all ios devices I get a return of 1953 devices, If I say return all ios and ownership is company I get 2105, How can this be? 

The reason I am testing this is because out of 2119 assets that I see in intune for corporate owned and are iphones, only 2036 are being updates, missing the last 83, adding to the query I stated a specific serial number of a device that was not updating, once run this worked and updated the single asset that otherwise was not updating, my only guess without seeing the code, is that the last lot of 100 from the api is not being iterated through? Can this be investigated please

[Capture Form Display]

Ahhhhh, don't do labels, and tick the bottom box also, labels are very strange on hornbill I just use a single line text field for all mine

[Capture Form Display]

 in the screenshots, and what happens if you click finish..

[Capture Form Display]

tick the 'This field requires a value to be provided' box, and if this is conditional, do it in the conditional instead

[Capture Form Display]

yes I do this on multiple forms also  the next/finish button will remain greyed out and they can not progress

[Generate support passcode]

just the manage applications access I believe :), it will display platform configuration dropdown, this will be blank though, and the hornbill solution center, it will display the install button will not let them install it, hope this helps

[Capture Form Display]

You can make a field read only, and mandatory to prevent the form from continuing  

[Azure Resource Query - Import Assets]

Any info on this at all? our infra team would really like to see the installed software from within Hornbill also

[Creating Intelligent Capture Forms]

delete the arrow from the start node, then hover over it and an arrow will appear in which you can create a node, the intelligent captures do behave slightly different to the workflows

[Generate support passcode]

Oh aren't I brilliant  it's a custom role I created myself, apologies 

although I imagine you will need the same so here is the rights - I don't think you will need the keysafe one, probably only the manage applications or privileged user rights, hopefully this gets you closer

[Generate support passcode]

Solution Center Access  - they must be a full user