[Asset link to Organisation]

Hi Team

can i please ask if there is a way that a asset can be linked to multiple companies

Would we need to create the companies as an asset type to be able to have the 1 to many relationship?

many thanks
Andy

[Customer Feedback]

Morning,

Is it possible to implement the Customer feedback without having to manually apply to each service, and process within that service?

I would like to implement a simple star & 1 question across all service within one domain, within Incident and Service Request

many thanks

Andy

[Enhancement : Add Note & State Change in one action]

Morning,

I would like to propose an enhancement to support service desk team members performing actions with less clicks & being more efficient

It would be great if it was possible to change the state of a ticket at the same point as adding a note or sending an email to a customer

appreciate other peoples thoughts?

 

thanks

Andy

 

[Service Owner - view all my companies tickets]

Morning Team,

Is it possible for a customer to have visibility of all tickets raised by their orgainsation in the employee portal

i have looked at connections, which could work if we added an bpm automation to add the service owner to all company tickets but i wondered if there is a better way???

thanks

Andy

[Custom Domain Functionality]

Hi @Gerry & HNY

Our wish was to use a custom domain for the employee portal.

We would like our customers to hit a URL representative of the managed service we provide rather than the ITSM tool

hope that helps

thanks

Andy

[Custom Domain Functionality]

thanks @Victor

[Scheduled Tasks]

thanks for coming back  @Victor

real shame, i think this would be of real value to many customers, especially where they are fully cloud

[Intune Asset Import Integration]

thanks @SamS, i will take a look

[Intune Asset Import Integration]

Morning

we have configured the import but are struggling to decide on the best way to set the used by variable in asset manager

Our Hornbill unique identifier is the Object ID of the AAD account of the user

Intune primary user UPN is the email address of the user

Could anyone help with the best way to set the used by variable??

thanks

Andy

 

[Scheduled Tasks]

@Terry Withers  this is something we would be really interested in as well. Ideally, without code or an external API call just an admin UI capability

Hi @Victor

Something similar to the scheduler in ITOM but for Service Manager would be super helpful for most customers, i would think

Could it be considered for the backlog??

thanks
Andy

[SSO Page and SSO Profile Approach]

thanks for coming back @Steve Giller

i didnt know if it would be possible to use a different login page per domain and then it redirect or have functionality where the domain in the username of the credential being passed could relate to the SSO profile

 

[Custom Domain Functionality]

can anyone at Hornbill help with this item??

[SSO Page and SSO Profile Approach]

can anyone at Hornbill help with this item??

[Send email and put on hold in one]

+1 from us, is there a Hornbill view of this one??

[SSO Page and SSO Profile Approach]

It would be great to have a way of our customers not having to select or see all the configured SSO profiles when they visit the employee portal. Has this been raised before? Could it be investigated?

 

thanks

Andy

 

 

[Custom Domain Functionality]

Morning,

We are keen to use a custom domain for our Hornbill implementation. I have had a read of https://wiki.hornbill.com/index.php/Custom_Domain_using_Reverse_Proxy

A couple of the other ITSM Tools i have used have a platform capability for custom domain rather than a need to implement infrastructure at our end.

Is this something the Hornbill team would consider??

thanks

Andy

[Employee Portal - Services Widget]

thanks @Daniel Dekel

can you please explain how it calculates the space? Is it the number of widgets on the page that impacts the size??

[Employee Portal - Services Widget]

Afternoon Team

apologies if this has already been requested. 

Couple of items for the services widget:

1. When you change the font colours could it also amend the colour of the numbers when you have more than one page?

2. When you change the border colour , could it also change the border line colour that is above the numbers tab?

 

3. Is it possible to have more than 8 tiles in the widgets home page?

thanks

Andy

[Schedule Request Creation]

thanks for the quick reply @Victor. will have a read

[Schedule Request Creation]

I have a set of repeatable Requests that I would like to be able to schedule their creation. 

Is it possible? or could I raise a feature request so the functionality could be looked into?

 

I have seen this functionality in the ITOM tool but I have no on-prem infrastructure requirements , all cloud

many thanks

Andy