Ann

Afternoon We have Projects linked to Changes, so in Project Manager you are able to click the link and it takes you straight to the Change in Service Manager, however is it possible to put a link from the change to take the user back to Project Manager please? Thank you. Kind Regards

Afternoon Please would it be possible to advise if it is possible to allocate a task within Project Manager to a team rather than an individual? Thank you. Kind Regards Ann

Afternoon Please would it be possible to advise if it is possible to raise a change or a release from within the Hornbill Project Manager module? Thank you. Kind Regards Ann

Alex Thank you for such a speedy response. Hope you have a lovely long weekend and keep safe. Kind Regards Ann

Afternoon Hope you are all safe and well. Please would it be possible to advise how we can change the owner of a Time Sheet category? We have someone as the owner who has now left. Thank you. Kind Regards Ann

Afternoon Alex Hope you are keeping safe and well. That is fantastic, thank you. Please would it be possible to advise once complete? Thank you. Kind Regards Ann

Afternoon Hope you are safe and well. Please would it be possible to help with an issue we are currently encountering with our Hornbill TimeSheet? We have an issue with our Time Sheet where people adding manual updated to their time sheet, it defaults to tomorrows date. Thank you. Kind Regards Ann

Thank you, it is very much appreciated.

Morning Victor Yes both of these would be great please. Thank you. Kind Regards Ann

Afternoon Victor Hope you are safe and well. Thank you for responding. In short, both options would be amazing. Ultimately , what we need to be able to report on is how many customers update a request via self service or email, that has then prevented a call to the service desk. So we would need to be able to filter on the date the update was made on the request, not the request date itself. Hope that makes sense. Kind Regards Ann

Thank you Alex and Steve. If a project manager decides not to include certain headings, for example Project Tags, are we able to over ride that choice and add it to the project within the admin tool please?

Hi. Please would it be possible for an update on the above query?

Hi. On creating a project in Project Manager in the right hand corner there is a series of headings, they are, Update, Documents, Attachments, Project Links, Project Stakeholders, Project Tags and Audit History. However several of the projects only display Update, Project Stakeholders and Audit History, please would it be possible to advise how to add the further headings? For example I need to add Project Tags to projects that are missing this heading.

Hi Deen Thank you. Yes and no, We would like to report on how many times a customer uses self service to update a call. We would also like to know when a call has been updated via email or auto responder. Thank you.

Morning Please would it be possible for someone to advise if we are able to report on a customer who updates a call via self service in Service Manager please?

Afternoon Alex Hope you are safe and well. Thank you that is perfect, the project has deleted. Thank you. Kind Regards Ann

Morning Apologies, another question. Please would it be possible to advise how to delete a project from project manager that is a duplicate? Thank you. Kind Regards Ann

Morning Please would it be possible for some help regarding Reporting again. Is it possible of a way to report on a customer who updates a call via self service please? Is it also possible to report using a tag? Thank you. Kind Regards Ann

Thank you James, we will give this a try. Martyn, thank you for the information, we will look forward to the enhancement.

Hi James Thank you for the above information. My colleague has tried this, however they are not getting the Set to default option. I am presuming this is a permission issue but unsure which one. Please would it be possible to advise? Thank you. Kind Regards Ann

My colleague is trying to add their time to call but the work type is defaulting to Technical Research. Is there a way that they can change the default to Technical Maintenance as this is the option they always require?

Please would it be possible to advise if there is any documentation / guides on how to run reports within Project Manager please? Project Manager is currently being populated and I am required to start reporting on these. Thank you.

As far as I am aware I have admin rights to Project Manager, I am able to set up Project Types. However when selecting a project, I click on the 'Details' tab and go to the 'Dates' section but the Scheduled Start Date and Scheduled End Date always show as Null. I have contacted the project manager of the project and they are able to see the dates. Is this an error or a permission issue please?

Morning. I have had another look at amending the projects and it appears that every time I amend a project the Scheduled Start Date and Scheduled End Date are being removed automatically

Thank you Alex.