yelyah.nodrog Posted August 22, 2023 Share Posted August 22, 2023 Is there a way to link a existing ticket to a ticket you are raising. e.g. if you know the ticket number in advance when raising another ticket, instead of linking it when the ticket has been logged can we ask for the ticket number in the intelligent capture then link the two tickets together in the BPM? We cant seem to find a way to do this and have tried passing the details into a custom field then updating but that doesn't work either. Thanks 1 1 Link to comment Share on other sites More sharing options...
Alistair Young Posted August 22, 2023 Share Posted August 22, 2023 1 Link to comment Share on other sites More sharing options...
PeterL Posted August 22, 2023 Share Posted August 22, 2023 1 Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now