Giuseppe Iannacone

we are trying to assign to a specific owner and team via api call... I was expecting a JSON as response, while I'm getting an html response... with no relevant information and moreover without assign the request to the owner what we are doing wrong?

+1 I'm interested too

@Steve Giller clear thanks! happy holidays!

I need to find the request number starting from a code that we store in the timeline for auditing purpose. is there a way to get this code for example with a direct database query?

+1 here

Could you kindly specify which are the improvements? I have an open Know Errors [if I'm not wrong KE00166401, that affects the SLA] which is waiting a Service manager release to fix the issue. is this issue been fixed with this release? thank you

@AlexTumber do you think this can be also used within the employee portal (company home) within a frame?

Thank you!

related to the latest Service Manager release can you please explain better what the new feature is about and how to use it?

@Steve Giller I have a similar issue, usually the tasks are assigned to a team, but the team members cannot reassign to another team the task. this usually happens when a team escalate the request to another team, all the created tasks cannot be edited and assigned to the new team, unless it is assigned to a specific Owner. It seems like there's no more the possibility edit the task assignment vs another team, while I'm sure this was available some time ago (couple of months maybe not more )

@Josh.F I also use powershell script for mass update on assets. here is a small example:

+1 here, and also it seems the existing one is not working no more

@Steve Giller thank you! that worked for me. The admin role was missing for the built-in admin

@James Ainsworth any news for me? thanks

@James Ainsworth thank you, but this doesn't answer my question I've assigned the admin the indicated role "Advanced Reporting Admin" but this seem to me to be not enough, also from the wiki it seems a secondary role is required, but I was unable to find a secondary role that has the "Execute Stored Queries" and "Update Records" system rights thank you!

can you please explain better, how to see the Entity Explorer again (in the previous admin portal it was available to the admin by default if I'm not wrong) also the wiki still refers to the old admin portal in the howto link

@Steve Giller thanks (I had raised a support request on the success portal, so i was aware of, but maybe useful for other members in the forum)

@Steve Giller you're right, sorry! I'm using the service manager report function

As far as I know the numbers of row limit for excel report is 25000 row. If this is true, there a way to increase the limit? thank you!

I fear there's no possibility to combine tables in a chart... i was only able to have a datalist whidget.

@Kevin Kennedy do you think you can share the conf file? (of course first mask the sensitive information)

@nasimg I realized I never replied to your post... my apologies. Thank you!

@Kevin Kennedy in my case I had trouble to directly connect to the sccm database, so i decided to use an odbc connection and currently the import tool is retrieve the data via this odbc connection.

@Steve G thank you!

@Steve G any update on the topic above? also we are using https://wiki.hornbill.com/index.php?title=XMLMC_API_File_Upload_Sample this documentation for uploading files on a request, and lately the uploaded file seems to be currepted after the upload. Thank you.